Four Points by Sheraton Nashville Brentwood, Brentwood

What I dont understand is how this hotel has bad reviews..because it's not even open yet. Go check it out.. It's a great hotel, and you won't regret it. Check out the restaurant too, while youre there!

Double-charged. Would not fix. Pool was closed. Internet didn't work. Terrible service and won't return calls.

This hotel, as you will read in other reviews, recently fired two employees for being gay. The same employees were regarded as excellent by the manager until he learned of them being gay. Please DO NOT condone this behavior by patronizing this hotel. Show them this is not acceptable. Who knows, you may be next.

I would like to start by saying, they over charged me; were rude to me about it; then refused to fix it. I asked for directions to the location I was going, and they gave me the incorrect directions; then got upset when I called them about it in distress. I would rather stay at the $39.99 room four miles up the road and worry about bugs than ever say there again. Also the internet was down for nearly a week and they were “working on it”, with no reasonable time for completion. I did voice my concerns and the response I got was “I can not tell you what they (the night shift) were thinking”. They at no time called to correct it and at no time did they apologize. I asked for the policy and procedures and was refused, by them changing the subject. I have to stay there for work on three more occasions over the next two months and will reserve my own room somewhere else if that is an option with my company, if not I will not stay there I will bring my camper up from now on. This is the worst place I have EVER stayed at.

Could not sleep at night because there is no automatic temperature control in the heating unit. Either you stop it and be cold or it will run forever with very loud noise. Besides, there were no curtains in the room to avoid light. The rooms are small and the entire building seems to be very old