Dinged for $300 for \"missing\" items
While the stay was fair, and the staff professional, I received a bill in my email which had 3 items tagged "missing" to the tune of $300. Knowing I didn't take anything from the room, I decided to investigate.
A few days and a few calls later, I was informed the missing items were 2 pillows and a bed lining, which seems like an odd thing to want to steal from a hotel.
I was informed the hotel assistant manager Silvia Riedel would call me back to discuss the charges, but after 6 or 7 days, I had to call back to get in touch with her.
The conversation was brief, but ultimately Silvia was unwilling to work with me and simply stated the items were missing from the room and I was liable. Since it basically comes down to my word vs the cleaning staff's word, it would seem Marriott has the ability to charge whatever they wish with no way to contest the charges.
This will be my last stay at a Marriott, and I feel fortunate to learn a valuable customer service lesson for only $300.