Holiday Inn Suites Anaheim, Fullerton

Very clean remodeled hotel. Nice pool and staff. Exercise room machines not that great. Not a great area of town but we felt safe.

I have brought a group of foreign guests to this hotel for 2 weeks which is a long period. But I never felt tired and home sick, the whole hotel stay was amazing. The staff was really good and friendly, smiling and ready to accommodate every need we had. Rooms are spacious, many of them have a jacuzzi, the furniture looks quite modern and nice. Prices are very reasonable. Lunches were delicious and always ready for us at the time scheduled ahead. Almost every day a director of sales was checking with us whether everything was good, and in case of some small issues he managed to solve them immediately. The group and myself are truly appreciative, and I strongly recommend this hotel to anyone who is going to visit Fullerton or Anaheim, especially if this is a visit to Cal State University which is literally within a 5-minute walk. The hotel location is really very convenient with a good Denny's next door, and two Mexican restaurants very close by. If you think of something more refined, the hotel restaurant is a very good place to eat and relax. On the whole it was a very positive experience for everyone in my group and I want to heartily thank the management and the staff for their service. Tatyana

We were looking for a hotel for my husband and I to get away from the kids for one evening. Looking online, I saw that the HI in Fullerton had romance packages. I read some of the comments online about the hotel but decided to make a reservation and ignore the comments. I called around 10am on Saturday Morning. I asked what time I could check in. The front desk clerk told us to give us a couple of hours and we will make sure everything in your room is perfect for the perfect romantic get-a-way. About 2pm, we check in. The Front Desk Clerk Bill and the General Manager were very friendly and acted very much like they loved their job. We checked into our room, there was a path of Rose petal from the doorway to the beautifully decorated Heart Shaped Jacuzzi. This Jacuzzi was big enough for 3 people. There was a bottle of champagne chillin in an ice bucket next to the jacuzzi. Strawberries, chocolate sauce and whipped cream were next to the champagne. WOW!. Included also in the package was bubblebath for the jacuzzi, massage oil and some fancy chocolates. VERY NICE!. I dont remember when my husband sat together with the kids at 230pm in the afternoon, enjoying each others company, sipping some champagne in a jacuzzi tub. Outstanding. In the morning, we had breakfast in the restaurant. Extremely busy in the Restaurant but the servers were very accomodating and taking care of all the guests in a timely fashion. Everyone seemed pleased. I just want to thank the staff for making our get-away a night to remember. We will definately be back.

I cant believe this is a Holiday Inn. I have stayed at many Holiday Inns and this hotel tops the chart. Rooms are spacious, Room Service was outstanding, Rooms were clean and the Staff was marvelous. The staff needs to be Guest Service trainers at other hotels in the area. Thank you for a wonderful stay.

It was my Boyfriends Birthday so I took him to this nice hotel with our seven Month old daughter. We thought the room was great very clean. But when we asked for extra towels we had to call 3 times and waited an hour to get them, We ordered room service and the food was horrible!! They charge alot of money for a frozen pizza they are serving. We called for them to pick up the food we no longer wanted it. In the morning we got breakfast downstairs and had pancakes, (How can you mess those up) Well they sure knew how to. Other then that the room we had was nice.

Nice things first: 1. The room was spacious and clean. 2. Location was excellent. There was even a Denny's in front (should have gone there instead) Now, a few disappointments: A refresher on customer service training might help. 1. Booking - We asked if the breakfast was buffet style, she said "Yes, there is order style too, but there is buffet". We prefer buffets because of the ready choices, no waiting. Guess what, no buffet. Order style, but there was only one server and you have to wait a long time. Next day, same thing. We had to call into the kitchen to ask "Is anyone working?" I guess because the server was by herself, she gets overwhelmed so you don't get your order as requested. 2. On the first night, the jacuzzi was shooting water close to the ceiling and one part of the room was getting wet. I called in next morning to pls. fix it when we leave for the day. Evening came, jacuzzi was not fixed. Water squirting all over. Scrambled for towels, which by the way was good for only one person. Called front desk, she said there was no record of the request or complaint. She called maintenance. This was the reply: "Our maintenance guy is half asleep and what he is mumbling is...just adjust the jets." (She could have said it in another way to cover for their inefficiency.) Resourceful person me, thought of that and everything else to make it work before I even made the call. What were they thinking????? Needless to say, no jacuzzi for the two-night stay. And to make matters worse, front desk called at the middle of the night, apparently to answer another complaint, turned out - she dialed the wrong room. 3. With the price they want for the rooms, I think customers deserve more. We had stayed at other hotels with similar rates too but service is exceptional. Perhaps it was a good thing that the front desk person did not ask how are stay was, when I checked out. He was stone faced and did not say a word. I wonder if he knew what was coming LOL!!!

It all started Sat morning when my family and I were on route to this Fullerton hotel when I noticed we were going to arrive earlier than expected so I gave the hotel a call and a female answered the phone and I told her we would be there before 3:00 (check in) would it be okay to come early and was the room ready she assured me that it was fine to come early the rooms were already ready. so we arrived at about 2:30 and when my husband went to go check in the room was not ready and I had my newborn daughter with me who needed to eat they did not offer to allow me to feed her in any kind of secluded area I had to go out and sit in our hot car for thirty minutes with my newborn baby. Then finally the room was ready and we checked in and headed up to the room when we arrived at the room there was a weird almost nauseating smell we searched around but couldn’t find anything but trash, condom wrappers, and some wet spots on the floor at the time we assumed it was from the carpet cleaner which later we realized was never used. I called the front and the same female answered I told her of the problems and she just said "sorry there is nothing I can do at this time". This is completely ridiculous I had my children in this room with trash from god knows what, condom wrappers, I have a two year old this is disgusting and totally unacceptable but the worst part is those wet spots on the ground were vomit. How on earth can you allow guests to check in to a room that has not been cleaned and then to say there is nothing you can do that is totally unacceptable

My husband and I stayed here for a romantic night after he returned from Iraq in October 2007. The room was not worth the $200 we paid for it. The bed and pillows were both hard as rocks, the door to the shower stuck and once you pulled it open, it would not shut. The jacuzzi faucet leaked so when we got into the room, the tub was filled somewhat with water that was just sitting there. The windows and corners of the room looked like mold was growing, plus the towels and sheets were stained. The only plus side was the close distance to Disneyland so we were able to take a nap for a few hours before going back for the fireworks. I guess they are in the process of remodeling the hotel and chaning the name to Holiday Inn. I hope the entire hotel gets gutted out and redone so people get what they paid for.

The service I received at the Chase Suites Hotel El Paso, TX was a horrible experience. The overall Hotel room itself was vey clean, spacious, and had all the ameneties you could desire of being at home.

When I visited our branch office in L.A. I will live in the hotel. In the hotel, I can feel just like home. For business issue, you can access the internet in your room via wireless ethernet.