Days Inn, Milpitas

OK. At this hotel, the police check license plates every night to look for stolen vehicles etc. This is done with the knowledge of upper management. At 3:45 am a police officer pounded upon my door and told me to come outside. Apparently, the DMV missed it by one number. I was told later this is pretty common. The next morning I mentioned this in passing to a shift manager who refused to provide her name but she was 50 something and could speak Tagalog. I told her that staff had informed me this is common at the hotel. That police also check with flashlights in your cars. She said, "who did you hear that from and she became heated". I said one of your staff and she demanded to know who. I said, look I don't want to get anyone in trouble. I asked to speak to the police. She started smiling and said, oh you want to speak to the police do you, and instead of letting me ask them their police, she called the police on me! That is how I was treated. She actually tried to get me off, and then she called them to come. I had some guy who must have been raised in a bad part of Oakland come over with his hands over his guns shouting at me. He denied knowing about the nightly pass through the parking lot. The lady at the front desk was unhireable and culturally inappropriate. If I have a concern and logical people can disagree, you should not become rude with a customer, not give your name, and not give the name and number of the owner or managers. That right there illustrated the defensiveness of this person. When I said that I was going to get online and complain to hotwire, she made sure to give me my money back and made me move out right there and then. So, here is was with two little kids switching hotels. Anyway, the service was some of the worst that I have ever encountered and I have stayed in 50 cent room abroad and traveled extensively for more than 30 years. Avoid this place like the bubonic plague!

This was a horrible experience. I opened the door to our room to see a naked girl on the bed. The idiot manager checked us into a room that was already occupied! And to make things worse he was so rude he didnt apologize or offer anything for the inconvenience so we decided to stay somewhere else. Dont take your family to this hotel.

I booked this Hotel using Days Inn customer service by phone. I liked the location and the price. When I showed up at 5:00 pm, my reservation was invalid. I was told they could get me a room for $50.00 more. I went to another Hotel, but Days Inn charged my credit card anyway. I complained and was given a business check to cover the amount 7 weeks later, but by then interest accrued on my credit card. They refused to credit the credit card, and they refused to apologize. This was obviously a bait and switch tactic to charge more for the room. I would not recommend this property to others. It was embarrassing to show up at the lobby with a written reservation, then told that I did not have a reservation, but could have a room for almost double the price. They made me feel stupid and incompetent.

the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.