Zona Hotel And Suites An Ascend Collection, Scottsdale

Staff completely terrible. It begins at the pool where nobody answers the phone to have food delivered. Housekeeping is worse than awful. Called front desk at 9amto let them know we would be out for four hours and four hours later they still had not cleaned our room. We are in a suite room and they only give you two towels. Requests for more towels go ignored. The icing on the cake is toilet paper not refilled so no toilet paper. DO not stay here!!!!!!!!!!!!!!!!

Tiny room, two full size beds pushed against the wall, long walk to get ice, not enough towels, and the air conditioner didn't work. Unexplained charges upon check out. Never plan to stay there again!

Nice Room. Booked and paid online, great deal, then when I arrived they hit me with additional charges for, get this, "WiFi and Telephone Access.' You can't refuse it, they just reply that its 'Mandatory.' So, whatever deal you get online, Add another $20 PER DAY for this bull. I wouldnt stay here again simply due this slimy move to get more money out of you.

We were in Scottsdale for medical visits to BrainState Technology. We picked Zona Resort because it was close to BrainState. We were a little worried because we saw in some reviews that it was noisy. I am so glad we decided to stay there. When we first arrived they upgraded our room to a King size suite with a living room and kitchen and we didn't even ask! The kitchen saved us tons of eating out money and it was so convenient. The room was super quite and the pool was right outside our door. The staff was very good. The van drivers got to know us because they took us to BrainState, restaurants, grocery shopping, etc.. They were always there ready to take us anywhere. The only complaint I had was that there was no chair in front of a mirror so that I could sit while I did my hair in the morning. Everything else was great. Also, we got a great deal on the internet when we bought our plane ticket and room in the same package. I thing we paid about $100 a night. It was well worth the price.

1. Rooms very, very small 2. Have to move furniture around since not placed optimally. 3. Bathroom very small and cramped 4. Require you to submit a credit card on file for incidentals even if you intend to pay as you go. 5. Bed length unusually short. 6. Rooms generally very darkish. 7. Resort name is misleading, really a budget hotel in disguise.

Noisy and messy constuction everywhere, limited parking, guest services in semi-converted resort rooms. Told would be done sept 30, 2008. The room was nice it had a full kitchen however some of the appliance, cooking utensils, pots and pans (very over used and abused) left much to be desired. I heard one guest outside complaining when they arrived the room smelled of animal urine with a big stain on the carpet. The staff leaves much to be desired the house keepers do not speak english and ignore guest when they ask questions or want items left alone, the bell man are great, the restaurant is ok depends on your personal taste and what you order, the office staff can be great at times and other times make you feel like they could care less about any guest even when the complaint is valid. Pool chairs have dirt on them probably from the constuction.

Upon checkout, the hotel charged me a daily "resort fee" and associated taxes, which I had no choice but to pay for. It added almost $100 to our 4 day stay! I reserved the hotel room through Orbitz, but nowhere was I informed of this fee either with Orbitz or upon check-in. When I asked about the fee at checkout, the attendant said they were having a problem with it but that there was nothing he could do. I e-mailed the hotel later, but they just sent a dismissive e-mail that said 1) the fee was disclosed (it wasn't), and 2) it was Orbitz's fault anyway. Be sure to ask about these fees!

This is hands-down the worst hotel I've ever stayed on my business trips. The toilet had "things" still on it, the tub was dirty and the grouts between the tiles were filled with mildew, yuck yuck yuck!!! And the room (not a suite) was $279/night! Apparently, I was not the only one with issues. Most of my colleagues had similar complaints about the hotel's cleanliness. According to the staff, the hotel will be renovated soon. Unfortunately, I don't think I'll ever go back.....

Good location, great rate and excellent service. A lot of golf was being planned and played, while I liked the excellent rate that was available. The one downside was a lack of a free internet connection in the rooms.

The Resort Suites of Scottsdale was very nice. My wife and I stayed there for our Anniversary get away. Our room was above average in overall appearance, and excellent in space, with a separate living room and full kitchen. The room was significantly cheaper than any equivalent choices when I searched on Yahoo. Numerous pools, good location. Not really a "resort" though, with no tennis courts or large grounds. Their restaurant "Gordon's" is expensive and just OK. Go a half mile to the Fairmont Scottsdale Princess for really fantastic dining (or if you've got tons of money, that's the place to stay). Scottsdale itself is great for golfers and full price shoppers or lovers of Indian jewelry (more shopping and golf courses per capita than anywhere I've been), and also had a thousand good, varied restaurants, but it's not that great for other things. We were disappointed that it was very flat, not very picturesque, and there were few real attractions. You can see desert mountains, but with buildings always in the way. The Desert Botanical Garden was just OK. The highlight of our trip was a day-trip drive in a rented jeep on the Apache Trail (mixed paved, dirt & gravel road through national park/past ghost town, past lakes, etc.), about 15 or 20 miles away and about 40 miles long (80 round trip). Enjoyed the trip but probably won't do it again. We would recommend the hotel, though, as long as you're not expecting a full-fledged, park-like resort or tennis courts.