Shockingly rundown. No restaurant. Uncaring staff.
We were here for one night, on Saturday, June 12th, 2010. I’ll certainly never stay here again because the information/pictures offered by this hotel online are extremely misleading. The hotel is beyond disrepair and has become rundown.
Every ice machine on every floor is broken, according to the information given to us by the person at the front desk. Same with the soda machines. My son had to run down to the lobby to get us ice and soda.
According to the staff as we checked in, the restaurant was closed “a few months ago” because they were too slow and there were constant complaints about food quality. Instead, we were offered two take-out menus. There are no plans, apparently, to reopen a restaurant in the building. We were told we could walk to Denney’s (2 blocks away in a rather seedy-seeming area) for food if nothing on the take-out menus looked good, and for breakfast in the morning.
We were there on a Saturday night. Beginning at around 6pm or so, increasingly raucous and obviously alcohol-induced parties were going on in a number of rooms and hallways near ours. We called the desk to complain and were told someone would see to it, but nothing happened to diminish the noise. We finally resorted to jamming pillows over our heads to muffle the noise.
When I called the hotel to make the reservation I specifically requested a non-smoking room. After check-in, I was given a room that smelled like someone had been smoking in it just hours earlier. The second room smelled like someone had been smoking in there last week. The stink was gross and offensive. I should have been able to spend the night in a non-smoking room, as this hotel advertises is available.
Finally, the room itself (both of them actually) was in a shocking state of disrepair. Wallpaper was peeling from wall in a couple places. There were burned places on the carpet, and a variety of miscellaneous stains, too. A hem on one curtain had come unsewn and was dragging down over the air conditioner. The auto-dial buttons on the phone didn’t work properly. The room’s table was unevenly balanced and, so, it teetered. The bed was unreasonably lumpy.
Because I feel so strongly negative about my experience at the Ramada Plaza Hotel LAX El Segundo, I am taking time to cross-post this all over the net.
Do not stay here.
You have been warned.