Grand Resort Hotel And Conv Ctr, Pigeon Forge

My wife and I saw a picture and write up of this hotel in a AAA book. It looked nice. Once at the hotel, the lobby seemed OK, but after going to the back part of the place, it was pretty dirty. We arrived after dark, and when going to the room, all the outside lights were out.. We called the front desk and the lights were on within 1/2 hour. Next we noticed the room had a dingy feel to it. A large spider web was across the outside corner of the doorway, some type of dirt splatter was on one bed frame and some trash found on floor under the heater. We had no hot water, but was late and went to bed. Next morning still no hot water. We called the front desk again and after letting the water run for about 20 minutes, we finally got some hot water. Also told them about the heater that was so noisy we could hardly sleep and it blew air constantly even with the auto mode on, meaning when the heat went off it was blowing cool air. Two electrical outlets in the room did not work, so we were unable to use the hair dryer and coffee pot that were in the room. We had to go to the hotel restaurant and pay for coffee. We called about the heater and outlets and 2 service men arrived about 1/2 hour later. We told them the problems and that we were checking out, so they said they would fix them once we left. When we checked out, my wife talked with a manager about the problems we had and she was unwilling to do anything. We felt they should have adjusted the bill a little to cover the services we paid for but did not receive. We stayed at this place one night then moved to the Holiday Inn, which was much, much nicer. We will never stay at the Grand Resort again.

On Saturday, September 5, 2009 my wife and I decided at the last minute to go to Pigeon Forge, Tn for the Labor Day weekend. I got online and looked for rooms to see if any were available. Most were booked., but I did find one called Grand Resorts Hotel. The pictures looked OK, as did the write up. I called reservations and had a detailed conversation about room types and the condition of the hotel. On three or four different occasions during the call I asked if the hotel was at least three star or better in quality and was told definitely so. Since the weather was a little cool and we were interested in swimming, I asked about the pool, which the description said was outdoor and heated. They confirmed that it was. I booked an executive suite, with I was told had one king bed, a fireplace, and a sitting area. I arrived tired at about 10:00pm and checked in. At that time, they printed a credit card slip for the two nights stay and asked me to sign it. I thought this was a little strange having stayed in hundreds of hotels, but did it anyway. When I entered the hotel area with my suitcase I started to have a bad feeling. The rooms were very old looking with metal walls and metal doors. Most seems to be not occupied with the curtains open and beds made. The AC units emptied on to the walkways and both were stained with rust. The windows of some rooms were broken and taped. When we got to our room, it was no different. The room was basically two old motel rooms that had the wall knocked out and made into one big room. In the corner where one bathroom had been they had installed a hot tub. The beige carpet was old and stained. The room was very dark and dim. There seemed to be no other rooms occupied on the whole side of the building where this room is. My wife was very alarmed and scared. We immediately called the front desk and told them there was some problem. First, this was NOT the room we had reserved and second the hotel is a dump. I was told that the room we had booked had been rented to someone else and we had been “upgraded” to this room. I told the lady that I would be right down there. We dragged our luggage back the long trip to the car and went to the office. I told them this was not the room I had reserved and furthermore the hotel was NOT a three star hotel or better as I had been told. The lady, who appeared to be the manager, told me that it absolutely was three star or better and that they had just recently been there to accredit it. I told her that the room was unacceptable and that I wanted to forget it. She told me that I had already signed a credit card charge and that I was NOT getting my money back. I told her numerous times that this was deception and that there was no way this was a three star or better hotel, to which she said it was. At all times in my contact with her she was rude and smug acting. There were numerous problems with the room, which we did not bother to report due to her attitude. One of the AC units was leaking water inside the room and the carpet was soaked for 3-4 feet around it. I discovered this when I took my shoes off. The appliances were dingy and dirty and covered with grease. The bathroom was tiny and the hairdryer was stuck on the wall with tape and fell off when you tried to use it. The room was decorated in 1960’s décor and was extremely tacky. When we went down to the pool we discovered that other people there felt exactly the way we did and were very frustrated and STUCK. Then we were told the pool was NOT heated and the water was bone chilling cold. I went back to my room and started searching the internet for this hotel. I found that AAA rated the hotel “two stars”, so they ALL definitely lied to me. Avoid this place like the plague!

We booked our room on a rod run weekend. When we booked, they said nothing about parking, BUT they had no parking at the hotel EXCEPT for VIP, which cost an additional $200 just to park at the hotel, otherwise they had additional "1/4 mile" away, actually, 1.3 miles to be exact. They only had ONE van to shuttle the entire hotel back and forth to their cars, and after several of these shuttle trips, (20-30 people trying to get into a 12-15 passenger van, almost fights every time, waiting 2 or 3 shuttle runs just to get our car or back to the hotel. Rediculous, and when we complained about, we were kicked out. Absolutely, the worst display of professionalism by a hotel staff I have ever seen and, a blonde headed lady(maybe manger) yelling at us because she had put her HEART AND SOUL into that weekend, and if we didn't like, to never come back. I didn't let it ruin my weekend, but if this saves one person from spending their hard earned money, then it was worth it. The rooms are very 80's decor, not up to standard at all. This is the honest truth and PLEASE, do not give your money to this hotel.

Myself and 2 other members check in and we were very upset at the condition of the rooms. We had 3 rooms and all were dirty and nasty when we check in. there were spider webs on walls and ceiling, dust on all tables, phone did not work in one room, TV didn't work in another also roaches in my room. Had a hard time getting hot water. We kept going to front dest and complaining and did get some things fixed but it was the vacation from Hell. We will never go back to this hotel and you need to know the owner has 16 hotels in the ares so check the web site and don't use any of his hotel or motels. This Hotel needs to be closed down or tore down in my opinion.

You weill be beeter off at a motel 6, nasrty, shower was broke. they have a sighn up in bathroom telling you to reuse your towels. very noisie, the bathroom at front desk were worse than a gas station. the management needs to go to management school. all she wanted to do was tell me how tired she was when i complained about the night from hell there, tried to get a refund because i paid in advance nope did not happen they get your money wether you stay or not well i left and let them keep the money worst hotel everrrrrrrrrrrrrrrrrrrrrrrrrrrr , they don't care about the guest.there not american owen or ran, but that has nothing to do with this complaint because i left and went to another hotel not american ran either and was very happy.

hotel was very dated...didn't look anything like pictures on website. Our room was suppose to be non-smoking but it had definately been smoked in. I felt like it was the hotel from Hell! It was musty and molded. The swimming pool was dirty. The bath towels were the size of hand towel and very thin. They also smelled like soured laundry. The bed linens were stained. The shower was very very small...you couldn't turn around, not to mention the shower curtain was mildewed. I wouldn't let my dogs stay there again!!! Don't stay there, let this be your warning.

The place was cheesy to say the least. It was smelly, smokey, old, spider webs on hanging out in the room. Part of a bricko block was holding the air conditioner up. The love seat in the room had pee stains on both sides. This place has not been updated in 20 years but they told us they just did millions of $$ worth of restorations. Yeah maybe 20 -30 years ago. We did stay the one night because we got there so late but my husband went to get a refund for the 2 other nights we had planned on staying. They told him they didn't do refunds, well they did. He wasn't going to leave until he got one. He told them they should be ashamed to rent a room to anyone. It was more than HORRIBLE! I also have to say that the class of people were not the best either and I didn't feel safe. Stay as far away as you can from this place. I do recommend Country Inn & Suites behind TGI Friday's. KC

Looks nice on the outside--- and that is where it stops…. The room was not clean... carpet dirty... air not working … we ask if they had a inside pool and or course they said yeah… and went we got ready to use the pool then we where told it was not heated the water was 60* so they didn’t lie but miss lead us… the rooms are very out dated .. Especial for the price... And not very clean bugs in the bathroom floor… The FREE breakfast you had to buy a drink @ $1.79 each no refill other than Bad coffee... Biscuits and Canned gravy or pancakes –if you wanted eggs or bacon etc… that was $5.79 + drink….(this would be a great place to put in a restaurant) and then there was a sign on the table asking for TIPS.. all they did was bring you a drink that you paid for… what a JOKE….. We paid for 2 nights but only could stay ONE – Because of the service and cleanness of the room – ask for a refund – and where told NO we don’t do that…. We will mail you a coupon for a Free Night –I paid for this FREE Night…. Another JOKE…A week later and this no coupon nothing…. Vickie

Well we made reservations over the phone, bid mistake. They of course told us they had a dining area for all meals(they only have breakfast), the hot tub was broken but they told us it was not that was normal temp(it was cold), you can't get good internet service, they had no safe(I asked three times over the phone and each time they said yes),good luck with the hot water(in shower it can be cold then hot the next) and just a bad hotel. Of course better check out the rooms and things before you sign in because they won't give refunds even if they were not honest about their hotel. I shopped around and they are many other places that were a better deal and had clean neat rooms. Take my advice just stay anywhere but The Grand Hotel in Piegon Forge. They did offer to move us to some of their other facilities. They were worse, so stay away from any of the family inns.

we made reservations for the spring rod run, and arrived to check in only to find out we didn't have a parking place..they explained it to us that they had informed us that they had off site parking..the rooms and carpet was dirty..i will never stay there again...the staff didn't go out of their way to do anything to help either...also the swap meet and vender area we had to pay each day to go into the area even though it wa s in the hotel and we were paying customers..i think for 129.00 plus tax is a bit much for staying at a hotel who doesn't even have a parking place for it's customers...we had a small baby with us and had to be shuttled to a parking area and back to the hotel everytime we wanted to go eat or go do something..i have stayed lots of times at hotels and never have had this to happen....the people who took our reservations for the rooms lied and told us we had rooms where we could go out on the balcony and watch the cars cruse on the front street that was a lie....they also told us the room number and when we checked in they told us they didn't even have a #197 and a 198 room....so be warned about this place...a rip off.. and definetly not worth the price..it was a terrible place to stay...and i would definetly not recommend it to anyone..a lot of people i talked to said that hotel had went to the dogs and i agree...so if you want my advice stay else where....