Comfort Inn Joliet South, Joliet

staff was nice. hotel is really run down. We stayed on the second floor which is non-smoking. You can smell the smoke from the first floor all the way upstairs. bathrooms have mold all on the floor. Comforter and blanket had burn holes through out. No fridge or microwave oven in room. I would not recommend this hotel at all.

fridge didnt work, called front desk they told us they could switch rooms . gave us key card to check out room. my wife checked it out & there was dead roaches on the bathroom floor. they said thay had to send the bug to ecolab to verify it was a roach. i got the fridge to work & decided to stay in our room. they did offer us another room . next day there was a roach crawling across the carpet in our room. killed it , brought it down to the manager and told them i wanted out of my reservation for the rest of the week & i demanded a refund. the manager said that they could not give us a full refund but did give us a partial refund of our stay. she insisted that after the 2nd bug was sent to be verified by ecolab that they would refund my entire stay. she would not verify that it was a cockroach & insisted that she doesnt even know what a cockroach looked like. my wife & i ended up staying the remainder at the holiday inn express on larkin ave where we normaly stay. get to holiday inn to check in & comfort inn had a hold of my funds on my credit card for over $600.00 because they had my original reservation for 5 days then they had charged me the additional for my actual stay. i had to go to chase bank to pull out money to pay in cash for my holiday inn stay. needless to say, i still have not heard back from comfort inn about the rest of my refund. they did release the hold of my funds several days later. i will never stay here again!!!! if you choose to stay at the comfort inn on 3235 NORMAN AVE. JOLIET, ILL make sure you check the window sills to see any evidence of dead bugs as i probably should have when i first arrived. i was offered absolutley nothing other than a partial refund. PISS POOR CUSTOMER SERVICE. aggravating vacation.

The hotel staf was friendly. The room I had was great. I slept good both nights. It don't look like much but it was clean. If you go up to Jefferson St. and go left there is all kinds off restaurants. Had a nice big pool.