Royal Solaris Cancun, Zona Hotelera

Let me get to the point..anyone who says food here is good is CRAZY! Both my husband and I eat everything under the sun and we were starving because the food was so bad! Pasta alfredo or bolognese..how can you really screw that up? You can..when you water it down so much it doesnt taste like alfredo or bolognese at all. The protein dishes are bland. Whatever sauces they throw on anything get watered down, thats why everything is bland. The pork chop and beef were a joke..they were tougher than my flip flops. Desserts not good. I dont understand why they cant just have ice cream stations. Its not expensive but everybody likes ice cream. But at least dinner was still better than lunch ..at lunch there were actually lesser options! I ate chips & guac for lunch every day. Breakfast was actually okay overall -- best meal of the day. The "fine dining" restaurants....hahahaha...what a joke. My hopes were crushed when I opened the menu and saw half of the menu has surcharge (anything good like shrimp, steak, tuna has surcharge). How is that really all-inclusive?? Drinks were okay but by no means good. If a restaurant serves you bad food and drinks, you wouldnt go back and pre-pay for all your meals & drinks for the next few days, would you? I hate how they were cutting corners at the cost of taste. You pay less than 10 bucks at Hometown Buffet and the food is decent. You dont need to have expensive ingredients, just make it taste good!! Our friends stayed at Barcelo and we went over..the snacks were better than dinner/lunch combined at Royal Solaris. Drinks were yummy!! Another thing...be prepared how hard they push timeshare here. My "personal concierge" did not let me go to my room until I told him ok but will cancel. The snake evaded me 4 days in a row until on the last day I raised a stink on my way out and demanded for my deposit to be returned. If you're not gonna go, then dont waste time and dont let them trick you into cancelling later. The good about this place: pool & beach was good, although noone took drinks orders on the beach. The kids water park was small but good -- although noone used it during out stay, I guess it was chilly. Service was spotty -- there were some good servers. Beware also of the conversion rate in this place when booking excursions thru them. All in all...this is not a good all-inclusive resort. If you stay here without the all-inclusive deal it is ok, the rooms were clean/decent. About me: Went for a 4 night with husband & 1.5 yr old toddler. This is the 2nd time we've had all-inclusive, first one was in Cancun (Sun Palace) and that was awesome!!

It was clean enough.The food was ok but same day after day, with the exception of one restaurant. We were warned about the Time Share sales pich so we were able to avoid that unplesantness. Too high priced for the offerings. To charge a dollar per minute for a local phone call is robery but at least they told us about the charge before hand. What they did not tell us was that they would help themselves to our credit card and do a little gift shopping ( nearly $100.00) after we checked out of the hotel. Even if everything else was perfect , which it was not , the fact that someone there is stealing, by un authorized use of our credit card for their own use, leaves us with a very bad tase for the Royal Solaris. Never again. We just don't trust them

I stayed and have to tell you it was by far the worst experience I ever had with a hotel, the room smelled and was nothing but mold. It was dirty and I would never go back. Changed rooms from one big mold pit to another. The mold was so bad it was on the lamp shades, we had to have the balcony doors open all the time at night and day.

I was hesitant to stay at the Royal Solaris because I had read such mixed reviews before I left. With that said, I want to let everyone know that it was one of the best vacations that I have ever been on and in the past year I have been to Vegas and Eastern Europe so that's saying a lot. The beach is absolutely gorgeous. Lifeguards were constantly keeping watch of swimmers in the water. I was there for spring break with 3 of my friends. When we originally booked the trip we were promised that our rooms would be next to each other. When we were told that they could not accomodate this because the hotel was completely booked we complained. We were immediately upgraded to rooms in the Carribe Towers next door. The rooms were gorgeous. Our housekeeper kept the room very clean. Our beds were made and turned down every day. We even walked in on her cleaning the room once and she was scrubbing everything down. People were constantly cleaning the hotel everywhere we went. I'm going to go ahead and say that the drinks were not watered down. Sometimes the bartenders would be a little bt stingy with alcohol but if you asked them for more they would give you as much as you wanted. The hotel staff was very hospitable. They treated us like royalty. The all inclusive price was definitely worth it. It felt great to be able to go to the bars at any time and not have to pay for drinks. The buffet was alright. One of the restaurants that we went to in the Carribe Tower part of the hotel was great. Everything was delicious and it was on a romantic setting on the beach. We went out with the hotel every night. You could pay about $40 to go to whatever club they were going to that night. That price included VIP, bottle service all night, front of the line privelages, and one way transportation. The entertainment staff comes out with you. The first night I was hesistant because we did not have a ride back to the hotel but it was very easy to catch a bus. You pay them $1 and they drop you off right in front of the hotel. There are plenty of cab drivers around too. You can barter with them but we were told to not pay more than $12. We got room service every night after partying which is also included with the all-inclusive along with the mini fridge which was restocked every day. The tap water in the hotel is all filtered so it is ok to drink. I brushed my teeth with it all week and never got sick. For $50 each my friend and I got an amazing full body massage on the beach. I thought that it was an excellent price. I will definitely go back to the Royal Solaris. I had an amazing time and I am jealous of anyone who is reading this review and will be visiting the Royal Solaris soon.

I just got back today from the resort and im gonna be brutaly honest.. good- -the beach and the water is gorgeous! -mostly sunny, sometimes it rains but usually it doesnt last -yummy desert? ..and unfortunitly thats it. bad- -Most the people i went with commented about the staff "i couldnt tell if they were trying to be nice or hitting on me" i kinda noticed too. -internet is 5$ for 30minutes...and the keyboards in spanish! good luck.. -EVERYTHING is watered down. trust me when i say this. The alcoholic drinks and even the juices (that i tryed to stick to) -their "fancy" resteraunt parco polo something is always off! We went with a group of 10 people and dinner took like 4 hours. Everyone was dressed up to party after we ate but were too exausted after such a long night waiting for our food. *also the food is..gross. Steak is dry, and the salad always was drenched in dressing. SO! overall after 7 days all the adults were ready to go by like the fourth day. Friends called it a resort trying to 'pretend' its highend when really it is not! And im just happy to be home (:

I loved the hotel. Very clean and the room was average size. We had an outside jacuzzi balcony room over looking the ocean. That was the best. Service was good and fast. The food did get a lil too routine. Entertainment at night was great. They had plays and a live band. Worth the money.

the service was exceptional when tipped. The rooms were awful we did have a ocean view, however the fan for the air conditioner rattled all night. The doors slammed, so in moring when people were getting up all you hear were slamming door. The bathrooms had no fan so when you took a shower the whole room was humid. There were not enough tables outside for anyone to sit. The shows were nice, but the theaters were over crowded and people had to stand in the back. YES the time share people were over bearing, and that made for an unpleasent time.

My wife and I went to Cancun and stayed at the Royal Solaris the first week of June and we had a BLAST! We went to celebrate our 5th wedding anniversary. I was very skeptical about the trip because of the low price, ($1,189 for all inclusive, including taxes, air fare, room and food) but it turned out great. Right off the bat, we were given a room upgrade, for free! ALL the staff were excellent. The time share folks were VERY pushy, but I tactfully let them know we werent interested and they left us alone. I was afraid I wouldnt like the food, but I was very surprised at the quality of the food. Granted there were things I didnt like, but I never went hungry. The waiters at the pool area were out of this world. I highly recommend taking the "Jungle Tour." It costs almost $70 a person, but you get your own 2 man boat and they take you to a great snorkeling area. DO NOT go to Jimmy Buffet's Margaritaville unless you want to be ripped off. The prices were HIGH, the food was BAD, the service was TERRIBLE and vendors aggrivated you to buy stuff WHILE YOU WERE EATING! If you go to the market area, be prepared to be swamped with vendors begging you to buy their shoddy stuff. Buses are fairly cheap, about 75 cents each way, but make sure you have some pacos to pay for the ride. Another hint, take SEVERAL one dollar bills with you. I found that tipping just 1 dollar made the service go from good, to great. Watch the time share folks when you get off the plane. I suggest going all the way out of the airport because your real contact people are outside holding signs for you to see where you need to go. I highly recommend the Royal Solaris. We most definately plan on going back there as soon as we can.

My family of four (wife and two young adults 22 & 24), just got back for Solaris. Wife opinion is different from mines, so I'm writing my own review. 1. Food was good to eat, your typical buffet style but the restaurants (No shorts or sandles for the men) were Great. 2. Beach is fanstic, no rocks or sea weed, dissapointed with the rental on bogy boards need to be return by 4:00pm. 3. The theater shows are not your Vegas shows, not much entertainment. The couple one band show were not bad at the lobby bar. 4. Drinks are ok, need to tip more for waiter or bartender to serve you well. If your into strong drinks, stick with tequilla shots, just beware the next morning. 5. Tower one rooms are all tile, so noise carrys along way into rooms, espicially when kids are around. We requested a king bed and they only had rooms in tower two. The rooms are allot better. If you want isolation, stay in tower II. 6. Family went shopping in Downtown Cancun, at the Mercado 28. Prices are allot better then at the island. You can bargain at your price. We didn't feel being in danger in the streets. People are friendly as they welcome the tourist back with open arms. Be ready to bargain. Rode the bus and taxi (7.50 pesos for bus and about 10-15 dollars for taxi, depending where your at). 8. We stay away from any excursion, they were too pricee....if you do so pull out your credit card! You can get them free if you stay and listen to one of their sell pitch on time share. Especially exiting the airport. Just keep on walking until you get out side. You will find your transportation wether taxi or van. 9. Family drank the water and we didn't get sick.. 10. We stay away from pool side, too noisey with kids and of course adults having a good time at the pool bar. On the other hand the pool at Tower II had a less noise.

I just got back from the Royal Solaris yesterday. The food is not that great but it's edible. I was looking forward to authentic mexican food, but that is no where to be found in Cancun. The buffet is basically the same thing everyday, the food by the pool is simple snacking food, and the nicer places do not except reservations and we waited about an hour to get seats. But i expected that coming in so it was not a big deal. I went with a group of friends and we had a very good time. We are young, and were looking for a party atmosphere. There were more families than I had expected to see, but the entertainment staff is AWESOME. They are great at their job. We usually went out with the hotel at night, which i d advise because you have reserved seating and your own waiter. The rooms were always cleaned very well. The service really is great. The first night i was there, I made sure to tip the waiters, and I even learned a few by name. This made getting a drink very easy for the rest of the week.The drinks are good, but the alcohol can be pretty watered down. We spent alot of time at the beach which was really nice. The hotel is about a 15 min. bus ride to the clubs and downtown but for only 7.5 pesos it's not a big deal. For the price, you really can't beat it.