Comfort Inn and Suites Bryant, Bryant

Nice suites!! Very clean and well maintained. Pool was awesome. Hot Breakfast was great. Staff was excellent. Great value for money paid.

My roomates and I have stayed at this hotel the last few years (Since we have been going to school in Texas. This hotel is at a good halfway point) We have always had great experiences here, and even made friends with the usual clerk-she knew us when we walked in the door! The hotel was so clean-that's why we liked it so much! The first week of September came and we traveled our usual route to school. What has happened to this place? Did they get a new owner or manager or something? It was filthy. The usual clerk was gone, and the clerk at checkin had never heard of our regular one. The new clerk wasn't nice like the usual one-she was short and pushy. It was like she just wanted to send us upstairs and out of her way. The lobby was dirty, there was trash in the elevator and in the hallways. The comforters were stained. We didnt complain at the time. We were too excited about starting our Senior year. I found this site and just thought I'd share our experiences. It's just a shame to see such a great place go down like that.

I stayed one night, 14/15 July 06, at the Bryant Comfort Inn and Suites #1501653. Until appox mid night, it sounded like cattle being herded in the suite above my room, there were numerous marks on the walls... everywhere, about 1/4 of the TV stations were fuzzy, the drain in the shower was partially blocked making it necessary to stand in ankle deep water when showering, a table lamp was broken with exposed electrical wires at the bulb area, stains on the box springs, paint peeling on the ceiling in the bathroom, stained and worn towels, cracked bath tub, and finally biscuits and gravy for breakfast that tuned my stomach after one bite! I did attempt to contact the front desk at approximately 11:30PM; however, after about 10 rings I was cut off. In the morning, I contacted the hotel manager with the list of my complaints and explained that I would like a refund based on the hotel's Customer Satisfaction Guarantee. The manager claimed that my room was in the process of being repainted and that I should have called the desk to try another room. I was also informed that it was company policy that the refund was not within her power and that it had to be given at the approval of the General Manager.

My husband and I stopped at this motel last night. The breakfast was nasty, stale, and cold. The beds were hard and the bedding was cheap and stunk. The bill was over $90. Way too much for this motel. It looked nice from the outside, so we thought the room would be worth it. My husband complained in the morning. The motel staff was rude and short. The "General Manager" was rude and offered no other compensation than a simple 10% discount. If the staff had been polite, it might have made up for aweful breakfast and smelly room. But we still wouldn't go back to this motel.