The Mansion on Delaware Avenue, Buffalo

The Mansion on Delaware Avenue was excellent as always! Everyone should go there!

I have never experienced or heard one complaint about this place. The staff are there to cater to your every need... If there was a problem, they would attend to it immediately and with no problems. My husband and I stayed up for most of the night just to take in the beauty of the room, and we decided that we were hungry. They called to see who was open at 4am! They found someone and ordered and picked it up for us. They are extremely inviting and I ALWAYS look forward to being there. It;s our favorite place in Buffalo.

Service is top notch. The staff there is happy to do just about anything you ask them - we had them pick up food from the Chop House for us for dinner and they plated and delivered it like room service. The common areas are warm and inviting, the breakfast was great, rooms quiet and comfortable. High quality linens were a nice treat. Really no other place compares in Buffalo. Will be back!

I love this place. It is so nice to see a building I saw go to peices become something so beautiful. i love staying there when I come home to visit family. It is a real Buffalo treat. The staff is great , and it gives the end of a long day a taste of luxury.

This is the best 'Hotel' in downtown Buffalo. The staff is attentive, service is acceptable, and the rooms are nice. Room service and other amenities are lacking, but it is made up for in ambiance and style.

Charming. Elegant. Classy. Warm. Friendly. Tasteful. From arrival to departure this unique boutique hotel was a delight. Located in a historic mansion, The Mansion on Delaware will always be my choice, and recommendation, for lodging in Buffalo. There is no typical front receptionist desk to check in, rather a butler that welcomed me to The Mansion. I arrived several hours earlier than the afternoon check in without prior notice. I politely inquired about early check in, which they were able to accommodate. A butler gave me a brief tour and provided me with an overview of some of the rich history tied to The Mansion. The hotel has incredible character, charm and workmanship. If you have the pleasure to visit The Mansion definitely take the time to admire the workmanship in the detailed woodwork and moldings around the windows and doors throughout the hotel, as well as, take notice of the art work and read the book of historical literature located in your room, which highlights the mansions interesting background. My room was very comfortable, luxurious and tasteful, as is the entire hotel. Frette robes, hand towels and sheets, down comforter, Temple Spa English toiletry products. Beautiful artwork throughout the property, Eschenbach porcelain, Ricci Argentieri flatware. Fresh flowers in my room. I returned in the evenings to find my room turned down which included soft music playing, candles lit on the nightstands and cookies drizzled with chocolate left on the desk. Impeccable service and manners. A glass of wine next to the fireplace from the self serve complimentary evening bar in the billiards room was a relaxing end to my day of skiing! The warm and cozy billiards room is converted for the morning to a bright and cheery breakfast room. A day of typical Buffalo weather in February resulting in snow, ice, wind gusts of up to 50 mph, and white out driving conditions, I was more than happy to be stranded in my hotel for an afternoon. Complimentary wireless internet allowed me to relax with my laptop and tea in one of the cozy front rooms next to the fireplace. I was in no rush to leave, however, it was time, and upon my departure, one of the butlers insisted on taking my keys to my rental car, which I had self parked across the street the night before. I found my car waiting out front, all snow and ice brushed off and my luggage waiting for me in the warmed vehicle. Exquisite.

I travel to Buffalo often on business and usually stay at a chain hotel down the street(the Hampton Inn), but a colleague told me such glowing things about The Mansion, particulary about its staff and great style, that I had to give it a try. She didn't steer me wrong! Wow, it really felt like walking into a different world - at least a different city - someplace like New York or Boston or even a European city! The hotel is beautiful, the decor and amenities are top notch. The best thing about my experience, though, was the staff. 'The butlers', as they are called, really did provide me with everything I needed, and even things I hadn't thought about like a ride, gratis, to the hospital at which I had a meeting the following morning. They arranged for dinner in the ?Billiards Room? which is a beautifully firelit room where guests were gathering that evening for complimentary cocktails. I am a woman who travels alone on business often, and I will choose The Mansion again because of the exceptional service and the sense of security it gave me. The beautiful guestrooms and comfy beds are also reason to return....

Sadly, this place is really beginning to deteriorate. I have stayed at the Mansion numerous times and I always enjoyed the experience and would tell everyone what a wonderful place to stay while in the Buffalo area. The staff were always gracious and professional...until my latest stay. I was given a Birthday gift that included a weekend stay at the Mansion and it turned out to be a miserable one! Thanks to the rudeness of the staff, and lack of concern for their guests. Maybe we caught them on a busy weekend but it surely showed. Our room was the worst one in the place, I have stayed in a handful of them there in the past. The room had a loud noisey plug in heater(reasonably expected) being the high ceilings, old windows and cold weather the Mansion experiences. There was a large bright orange insudtrial electric cord running through the room, no real lighting other than the small desk lights that are more a cosmetic thing than useful. The tiny TV that could barely be heard due to volume problems was useless and cramped in a space that barely left room for the door to open properly, the small wooden box it was in had to be slightly turned for the door to open. I was given wonderful bath salts to use but soon realized I did not have a bath tub!! it was a stand up shower, with no shower curtain, crazy european nozzles that spray every which way but do not function properly because water pressure is not at the level needed. This only left more water on the floor throughout the large handicap bathroom. There was barely a floor mat to soak up the water and instead I had to use many towels to cover the cold, cracked and stained floor tiles. The room was clearly a handicap accessible, which is fine, but it was cold, run down and unappealing. I have stayed at the Hampton Inn and Suites a few blocks away and Highly recommend them over the Mansion rooms and for half the price. Among the annoying amenities or lack there of there was an issue with service as well. We had requested numerous times about getting a ride over to an event and knowing how busy the mansion can be there on a weekend night we requested car service on the phone before we checked in, when we physically checked in, when the butler took us up to our room we inquired again about the service that we needed, and then before we went out for the evening asked and was told it wouldn't be a problem and that the driver was about to leave with some others he was taking and we could just join them. When the butler walked us over to the driver she mentioned we were also guests requesting a ride the driver replied with a hesitant, "yeah, I guess we can take them...not sure if there's room". What a joke, we asked so many times. Why not just confirm a time with us and reserve it. No one ever called our room or knocked on the door to let us know a specific time or etc. Then we had to wait on another couple who showed up over 10 mins later and once in the car we were shoved in the way back and last to be dropped off at our destination. We were 15 minutes late to a paid event, not just dinner reservations! We ended up walking back that evening in the cold snow rather than causing them to have to handle our request. The breakfast buffet was not replenished early into the morning, no hot chocolate packets available as they always have, there were a couple hundred tea packets available! It was Feb. and in Buffalo so it's a reasonable request! All in all these are just a few of the negatives. The experience was terrible and it was clear that the Mansion itself is becoming run down and not well kept. I hope that they can get back to their once professional standards and continue a business that is hard to do in the Buffalo area. If not, they will only survive on the fact that downtown Buffalo really does not have other high end hotels or B&B's in that immediate area.

WE ATTENDED A WEDDING AT THE MANSION ON JANUARY 27.2007.I HAVE NEVER MET A MORE QUALIFIED STAFF WITH MANNERS BEYOND BELIEF.I COULD NOT GET OVER HOW GOOD THE FOOD WAS ALSO.I WOULD LOVE TO BACK AGAIN SOON.

Gino and his team of expert, customer service oriented staff provide you with pampering and attention to detail usually reserved for the rich and famous! The food was exquisite! The service - outstanding and Patty could not have been more helpful if she tried. Our event was absolutely perfect because of their efforts to please. Our guests are still talking about their experience at the Mansion nearly one year later! Congratulations to the outstanding and talented staff of the Mansion on Delaware Avenue. We will definately plan to be guests again!