Country Inn Suites By Carlson Knoxville Airport TN, Alcoa

The service was not very good-the manager was not nice at all (bad customer service skills). The hot tub was small and not very clean, location was good! The other travelers we met there were very nice just not the hotel's management! Probably will never stay there again.

The location was nice, the hotel room was fine, however the service was horrible. We had the worst customer service that we had ever encountered from this hotel. Most of the inviduals that worked there were nice, but management was very disorganized and rude. They got our reservation wrong, charged us for their mistake, promised to correct it and then denied that they made that promise in the first place. It was an awful experience! You can find a bed to sleep in anywhere but it is the people and service that make the difference! I am sure that this hotel chain is a nice place to stay in other states however I would NEVER tell anyone to go to this hotel and I will never ever go back!

Location was a little too far off the path unless you are flying into Knoxville which we didn't. If you are traveling thru Knoxville on I-40 the other location would make much more sense.