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The St. Regis Resort Monarch Beach, Dana Point

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1 Monarch Beach Resort, Dana Point, CA 92629
Absolutely the worst
By sallybernie, 08/08/08
 
 
 
 
 
Average User Rating (27)
 
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$513 avg. price
 
 
 
 
 
 
Hotel Class
Hotel Description:
The Tuscan-inspired St. Regis Monarch Beach is devoted to the pursuit of service and elegance with a seamless blend of comfort and technology. The St. Regis is approximately three miles from San Juan Capistrano Camino... More »
The Tuscan-inspired St. Regis Monarch Beach is devoted to the pursuit of service and elegance with a seamless blend of comfort and technology. The St. Regis is approximately three miles from San Juan Capistrano Camino, 21 miles from John Wayne Airport, and 65 miles from Los Angeles International Airport.Motif Private Dining-Room is reminiscent of a European-style cafe and features an eclectic array of dishes to be enjoyed in the warm, hospitable atmosphere that overlooks the ocean. Celebrated Chef Michael Mina has teamed up with world-renowned designer Tony Chi to create Stonehill Tavern, a one-of-a-kind dining experience at the St. Regis Resort. In addition to the handsomely appointed dining room, Stonehill Tavern also offers an outdoor terrace for dinner or cocktails while enjoying a Pacific Ocean sunset. As the clubhouse restaurant at the Monarch Beach Golf Links, Club 19 features a la carte choices of American favorites. Overlooking the first tee with ocean and golf course views, guests may dine on the patio, inside by the fireplace, or relax at the bar with a cocktail after their round. Monarch Bay Club offers fresh California char-grilled meats and seafood, as well as a beachfront locale of the Monarch Bay Club. Overnight guests of The St. Regis are whisked to the club in a resort tram to the beautiful Monarch Beach for a most pleasurable dining adventure. The Wine Cellar is the ultimate private dining venue with 100-year-old French paved-flooring and stone walls creating a cellar-like ambience.Personalized and attentive service is a St. Regis hallmark: butler Service, 24-hour room service, concierge assistance, garment services, and complimentary shuttle to the beach. Jean Jacques Mamie Jewelry Store, Lamonts Gift and Sundry Store, Accents Clothing Store, and Spa Boutique are on site, as well as an indoor/outdoor pool, 18-hole golf course, and business center. A $150 fee applies for guests with a pet.
Amenities: Air Conditioning (In Room), Newspaper (Free), Iron, Telephone, Television (Cable/Satellite), Non-Smoking Rooms, Television, DVD/VCR, Daily Maid Service, In Room Broadband Internet Access... More »
Amenities: Air Conditioning (In Room), Newspaper (Free), Iron, Telephone, Television (Cable/Satellite), Non-Smoking Rooms, Television, DVD/VCR, Daily Maid Service, In Room Broadband Internet Access, In Room Broadband Internet Access Fee, Safe (In Room), Telephone (Voicemail), Balcony/Terrace, Mini-Bar
Hotel Details:
  • 400 Rooms / 7 Floors
  • Built in 2001
  • Babysitting or Child Care
  • Electronic Key
  • Pet Amenities
  • Laundry/ Dry Cleaning Service
  • Multi-lingual Staff
  • Sprinkler in Rooms
  • Pets Allowed
  • Car Rental
  • Smoke Alarm in Rooms
  • Photocopy Service
  • Meeting Facilities
  • Computer Use Available
  • Childrens Programs
  • Administrative Services
  • Concierge Services
  • Uniformed Security on Site
  • Barber/Hair Stylist
  • Common/Public Areas Accessible to Wheelchairs
  • Surveillance Cameras On Site
  • Business Center
  • Pet Fee Ind
  • A-V Equipment Rental
  • Parking Area Well Lit
  • Crib/Rollaway Bed
  • Fax (For Guests)
  • Common Area Wireless Access
  • Gift Shop
  • ATM/Bank
  • Concierge/ Club Floor
  • Room Service
  • Restaurant in Hotel
  • Golf Course
  • Health Club
  • Health Spa/Massage
  • Pool (Children)
  • Hot Tub
  • Bicycling
 
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Yahoo! User Reviews

 
 
 
 
 
17 reviews for The St. Regis Resort Monarch Beach, Dana Point
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Absolutely the worst
By sallybernie, 08/08/08
1) Check in time: 4 pm, did not get rooms until 6 pm 2) Problems with my card key to let me into the rooms, waited half and hour for them to deliver it...finally went to desk...no apology 3) I have 3 small kids, was not able to get rooms with a joining door...told me that I had to get a suite, ended up billing me twice the amount on my credit card...only after a bunch of red tape...they finally said sorry. 3) I have been around the world to 5 star hotels (Thailand, ect), absolutely the worst front desk service and admistration...Left a message with the head manager of the resort, Mr So, got a call from his assistant who only offered me an "ok" apology. I would stay at the Best Western over the St. Regis...no joke. 4) Only positives: the Sunday brunch is excellent, they serve treats for kids at the pool (popsicles) and give a welcome gift to the kids. Truly this is a review by someone who never complains or files formal complaints.
 
 
 
 
 
3 of 3 Yahoo! Users found this review helpful
A Beautiful Place But At What Cost???
By Tammy F, 08/15/07
We just spent 9 days at this gorgeous resort with the kids. While I must say it is a breathtaking place to stay it comes with some serious defects. We travel every year to a five star resort and this one for sure fell short. The rooms were nice, clean and had all the amenities one would expect. There was supposed to be nightly turn down service however it was hit or miss if you got it. We got it about 20% of the time and that was when we called and begged. The food was nice, but WAY over priced, we had a package where it included overnight parking and a $50 credit for breakfast, the credit doesn't go far, but it does at least put a dent in it. The eggs benedict was great. Room service was good however it took forever for them to retrieve the cart. The most disappointing part was the tram service to the beach. I knew ahead of time that the hotel required us to take a golf cart down to the beach, but it is sold as being very easy and having constant tram availability. That it hasn't...We would wait sometimes up to 30 minutes for a tram and twice had to get out because it ran out of battery. They use battery powered golf carts and in Dana Point with all the hills that burns alot of battery. There were only 1 or 2 running at a time and we stayed in the summer so people were waiting a long time. Guests would get belligerent about the tram and would start pushing their way ahead of the line. I witnessed one fist fight between two men over a seat. There was no-one from The St. Regis there to take names so that it could be a civilized experience. All in all the trip was amazing, it really is beautiful, but remember two things, you pay for the luxury and you will have to wait for the tram the beach is worth the wait though and so are the mai tai's on the beach...
 
 
 
 
 
3 of 5 Yahoo! Users found this review helpful
Stunning!
By A Yahoo! Contributor, 07/04/07
My cousin had her wedding reception here at St. Regis Monarch Beach Resort and it was a beautiful experience. The staff was friendly and courteous. The rooms and the views were outstanding. The food was excellent! Overall, it's an A+...
 
 
 
 
 
0 of 1 Yahoo! Users found this review helpful
Great Place to Party
By Teri, 12/18/06
Our company party was here and it was great. Staff is very courtious and very attentive. Food was great and music was fine! Fantastic atmosphere, clean and valet parking was a great perk. I would recommend to anyone.
 
 
 
 
 
1 of 1 Yahoo! Users found this review helpful
GREAT EVERYTHING
By BABAK, 07/13/06
Outstanding service, great food, and fantastic location, at a price, though.
 
 
 
 
 
0 of 1 Yahoo! Users found this review helpful
EXCELLENT
By A Yahoo! Contributor, 07/13/06
As you can see from the pictures, this place is great. Tbe best part was, famous rapper Ludacris was staying in the room right next to mine. How great? If Ludacris and celeberties are staying there, that tells you something.
 
 
 
 
 
1 of 1 Yahoo! Users found this review helpful
St. Regis Monarch Beach
By Christopher, 04/06/06
This tends to be Jess and I's local place for a "getaway". It's not cheap but our time-share points allow us to stay there for free. Paying $500+ a night for a room would be painful. And $175 for a round of golf is just ridiculous. Anyways... Beautiful hotel located on the cliffs of Dana Point. Nice restaurants, we prefer Motif which is tapas-centric so we tend to have a long meal and order till we are almost full. The eggs benedict is by far the best we have had so I recommend in the morning. Although breakfast for two in the room is close to $80. Again, this is a treat but treats are good. Spa Gaugin is great as well. Great service. WAY overprices but oh well.
 
 
 
 
 
1 of 2 Yahoo! Users found this review helpful
A Room With A View!
By A Yahoo! Contributor, 12/12/05
My husband took me there for a surprise romantic weekend when we were first dating. The resort had been open for 2 weeks, so everything was brand new and beautiful. Our room was amazing/beautiful and our view was amazing. It overlooked the beach/pool. When we arrived we headed to the bar and had a few drinks - excellent service. First class service, there was not anything that we did not like. The food was great. There is a little private restaurant on the beach for special memebers only and you are driven on a golf cart to it. It was so romantic and secluded we fell in love with it. We felt like we were the only ones at the resort and were treated so well. We plan on going back for the romantic weekend we had.
 
 
 
 
 
2 of 3 Yahoo! Users found this review helpful
not worth it
By A Yahoo! Contributor, 10/21/05
little dogs are allowed on the property; my husband got bitten by fleas in our room; the dogs were yappy and loud. I had a problem with my bill, they charged me for all these things and then the woman at the front desk gave me an arrogant look when I questioned them. I just received my credit card statement and it is still wrong!!
 
 
 
 
 
4 of 6 Yahoo! Users found this review helpful
Also Disappointing
By A Yahoo! Contributor, 10/10/05
As with the reviewer above, I found that although the place is beautiful, the quality of the services and the attitude of the staff coupled with the extremely high prices left me feeling ripped off. The front desk seemed more involved with talking to their friend on the phone than attending to their guests and the service I received was mediocre at best. Certainly not worth what I paid! I would suggest to go elsewhere..
 
 
 
 
 
3 of 5 Yahoo! Users found this review helpful
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