Courtyard by Marriott Erie, Erie

Our stayed was booked online, the same day, via Marriott's website. When we arrived, we were given a different room than the one we had booked. We had specifically booked a room with a jacuzzi, but were instead put in a room with a handicapped accessible shower. My husband spoke with the woman at the front desk to let her know the error. Rather than fixing the problem, we were told that the room we had booked had been given to someone else. We were told that this person was a platinum member with the hotel and their preference was given priority over our own; despite the fact that we had booked our room before them. We asked to speak with a manager, but she informed us she was the manager, and the only one there at that time. We explained that it was our wedding night and that our room was very important to us; we had specifically only booked with this hotel because they had indicated they had a jacuzzi room available. Not only was it our wedding night, but at this time it was already after midnight and we were extremely tired after a long and hectic day. The woman at the front desk told us they did have 1 jacuzzi room left, however, she said that another platinum member was supposed to be showing up and that the room would be going to him if he did. We were told that if this person did not show up by 1:30am that we could move to that room. So we waited an hour and a half. At 1:26am we were informed that the room was no longer available. They even told us that most of the hotels in the area were under the same ownership and that they also did not have any rooms available. I used the hotel's wireless access to locate another hotel, literally 2 blocks away, that had a jacuzzi room available and at a lesser price. After the entire horrible experience, they even tried to discourage us from leaving to go to another hotel by telling us that that hotel was not nice. We left anyway; the other hotel was extremely nice, with much better service. This was, without a doubt, the worst hotel experience I have had in my entire life. I will never forget how the Courtyard Marriott ruined my wedding night.

My husband and I just returned from a long weekend in Erie. I wasn't sure I wanted to go because of all of the bad reviews I have been reading about Erie hotels. Not to mention the high prices. I was lucky to get a great deal on the Courtyard on Orbitz and now I'm so glad we went. The hotel was clean, secure, and quiet. No problems what so ever. Great location, easy access and friendly staff. I used the business center for printing Erie info., and front desk answered all qestions about the area. Can't wait to go back!

Security is an issue, employees sneeking around at night trying car door handles. My son left the back door of our vehicle unlocked and in the morning we had a DVD case with 6 DVDs missing. I saw employees checking vehicles out from our balcony but could not prove anyone took our stuff.

My mother and I have been going to Erie to shop now for a couple of years. After checking out rates and reviews, Courtyard seemed the best for value, cleanliness, proximity and friendliness. If you are looking for a decently priced hotel close to shopping and restaurants, then look no further! The staff were very friendly, the room was very clean, up-to-date, and spacious, and the beds comfy (we had 5 pillows each!!!). For our trip next year, I won't have to do any more research into the most economical and clean hotel. I've done it all and I've come up with the place that exceeds my expectations: Courtyard Marriott in Erie PA. The only one small dislike thatI had is that they do not offer a free breakfast in the morning.

this hotel was an absolute treat. The staff service I experienced was second to none...and I have traveled alot. We were acknowledged everytime we entered and exited this hotel. Even the housekeepers were happy. They are definitely doing something right and we will be a regular at this Courtyard!!!

The staff (front desk and restaurant especially Loretta and Elizabeth) were absolutely sensational. Well groomed, personable, professional and accomodating. I am a international flight attendant and the service I rec'd while staying at the hotel was head and shoulders about hotels I have stayed at in the states and in foreign countries. The location was accessible,to other hotels, shopping and tons of restaurants and the beds were "heavenly". In spite of the hotel's restaurant being under renovation, the hotel offered a great breakfast (hot and made to order items and happpy hour. Computer access was available at no cost and several monitors 27/7. I had a fabulous time and look forward to the next opportunity to stay in Erie (only at the Courtyard Marriott) It's not the towels, soft beds, food or convenience, it's the people that make the differnce for others. 10++++plus stars for that! Keep doing what you do...with excellence. Thanks for everything!!

We can always trust Marriott to give us an enjoyable stay but our recent stay for two nights was exceptional! The staff was so wonderful! From, Crystal, the reservations associate, to the bartender, to the housekeeping staff, everyone was so friendly and helpful! The facility itself was also wonderful - no surprise there, but the staff made it even better! We had booked another hotel which was awful - the Marriott staff was so great in giving us a fantastic room at a great rate! THANKS!!!

I've made two dozen business trips to Erie now, and although I'm generally a huge fan of Courtyard, I have to place this location well below the comfortable & welcoming Hampton Inn nearby. The service here is consistently indifferent and lackluster, although not imcompetent. I feel that the Hampton earns your money while the Erie Courtyard simply carries an attitude of superiority because they have the biggest building on the block and presume you won't go elsewhere (I can and do). The TVs are lacking many major channels, although their cable service delivers the signal. The "smart" hotel TVs simply won't allow you to tune those stations. (Thank goodness for Slingbox.) There is little horizontal surface area in the tiny bathrooms, and the closet doors have been removed, leaving the unsightly tracks and carpet scoring to glare back at you. Check-out time is listed nowhere in the room. The Courtyard uses the concept of a mini-grocery near the lobby. This is great in concept; but if you just want a quick soda, you have to wait in line at the front desk while people's check-ins are processed, and the help absolutely vapor-locks when faced with a cash transaction. I'd prefer vending machines any day. The lanes in the parking lot are marked too small, making parking a chellenge even for compact cars. The front desk will consistently cut room keys for you that are shorter than the length of your stay, and don't seem to vagely understand how irritating it is to arrive at the hotel late at night and realize you can't get into any of the side doors because they goofed up your key ... again ... (5 times in a 7 night stay). They kept telling us they cut the keys short as a *service* to us in case we check out early. (Which might not be a bad idea.) The rooms are otherwise large and clean. The beds are terrific with a giant pile of nice pillows. The breakfast service is excellent with a staffed omlette bar. The pool and exercise room are good. The bar in the lobby is adequate, depending on who is working that night. Conference facilities are great. Although half a dozen good restaurants deliver to the Courtyard, the Safari Grille is the house restaurant that handles room service. I normally wouldn't comment about a restaurant, but since it's part of the hotel service, I feel it's fair game. The Safari Grille has excellent food, without question. Arguably the best in Erie. I've eaten in 21 countries, and I do not lie when I say the food is jolly good. The service, however, matches the brutally disengaged attitude of the front desk. They generally run well understaffed, to the point where they simply refuse to offer room service because they don't have the capacity. (And make you feel guilty for calling down in the first place.) The waits are generally poorly trained children of the type you'd except to find in Applebee's, but not one of Erie's best. Forget room service, and go sit at the bar. Enjoy the food, ambience, and experience ... but pray for a wait that's not from the rotating stable of comically incompetent kids. (In 16 visits, I've gotten 3 good waits. And I'm really not as picky as I sound, just fed up and determined to warn others.) Courtyard offers more in the way of services (especially meals) than the nearby Hampton Inn. If you're a die-hard Courtyard nut (as I used to be), you'll probably be mostly satisfied with this hotel, especially if your stay is very short. However, if you are the weary business traveller Courtyard claims to cater to, and you wish to be welcomed, served, cared for, and generally made to feel as if your $110 per night was money well spent, try the Hampton.

I have nothing bad to say about this motel. We stayed there in 2005 for our first thanksgiving shopping spree. In 2006 we decided last minute to go back to erie pa for the shopping. unfortunately the courtyard was booked solid for that weekend. so we had to find an alternative we pick a super 8 downtown. worst hotel we every stayed at. we are planning to go back shopping in november again of this year. This time we had booked in March 2007 for the girls anual trip. and we had no problem with reservation. the hotel is minutes away from everything.