"Very Disappointed"
I called the night before arrival to make sure we had 2 beds as we had a child with us, they told us we did. We checked in, got to our room, there was one bed. Had to go back down and request a different room. Moved rooms. Get into room, go to make coffe, one coffe cup (with 2 people). Go to walk into the bathroom and find a partial bottle of shampoo up in the corner of the shower. As I walk out of the bathroom I step on a steel pointy pin sticking ouf of the floor, it is where the strip goes between the bathroom floor and the carpet. (told the front desk person about it, and no one ever fixed it, had to put a towel over it so my grandaughter didnt step on it.) One light doesnt work in the room. We then come back from lunch, and remembered we did forget to take the do not disturb tag off of the door, so we called the front desk and told them we were going to the pool and they said housekeeping would come and take care of the room. She came in, took all of the towels, and left none. She didnt re-supply any cups or shampoo. So we called down to get some towels, she brought towels, and not one washcloth. So then we take a chance at the restaurant, we ordered 1 meal for my grandaughter, a steak dinner. Ordered it medium rare, it came to us, medium well, and the vegetables were cold. The jacuzzi does not work and there are 3 bubblers in the hallway, none of them work. I would not ever recommend this hotel to anyone. The only good experience was from the gentlemen that was working when we checked in, he was very pleasant! Lets see how long it takes for this to be removed from the complaints, because it looks like they are definitely filtered to leave only the good ones on here......