The Courtyard by Marriott, Rocky Mount, is located one mile from Nash General Hospital, five miles from Battle Park and Historic Stonewall, and six miles from the Children's Museum and Machaven House.Focused on the art of conducting business, The staff will coordinate details and anticipate needs for ... More
Courtyard Rocky Mount
Property information by Travelocity
The Courtyard by Marriott, Rocky Mount, is located one mile from Nash General Hospital, five miles from Battle Park and Historic Stonewall, and six miles from the Children's Museum and Machaven House.Focused on the art of conducting business, The staff will coordinate details and anticipate needs for events such as small to moderately sized catered meetings and receptions. For workouts and relaxation, try the heated indoor pool, spa and workout facility and complimentary workouts at the nearby world gym. The new state-of-the-art lobby is warm and inviting, while providing greater flexibility for guests to work, relax, or be entertained. The highlight of our lobby experience is The Courtyard Bistro, serving healthy food & beverage options in the morning & evening dinner service with cocktails. Stay informed on local news, weather and airport conditions via the GoBoard Station.The room amenities includes TVs, radios, telephones, microwave, coffee maker, AM/FM alarm clock, and bath tub.All Courtyard by Marriott Hotels in the USA and Canada have a smoke-free policy that applies to guest rooms, restaurants, lounges, meeting rooms, public space and associate work areas. To accommodate the needs of smoking guests, hotels will have designated smoking areas outside of the property.
My husband and I have stayed at Courtyard by Marriott in Waldorf, Maryland twice, and they were good. We chose the one in Rocky Mount because of that. We were going to an event that evening, and it was right in the area of the Convention Center. I have a disability, and when we got to the hotel that night, I had the hardest time getting in the bed. The bed was so high, and there were no stools to assist you getting in the bed. I was afraid to go the the bathroom during the night and waited until the morning to go. Once I went, I wanted to lay back down for a while, but I didn't want to go through those changes again getting in the bed. We checked out early, but I asked the clerk at the desk about the bed, and she said others have complained about the height of the beds, but a ladder can't be used because of liability. She said even the beds in the handicap accessible rooms are high. An adult without a disability would have a hard time getting in and out of the bed.
I thought we would treat ourselves to a Courtyard after 12 hours of driving......wrong. The elevator needed major vacuuming for starters. My husband found a hair on his pillow. The heating unit sounded like a jet taking off at times. We discovered the noise ourtside was a bunch of units blasting. The towels were paper thin. The kleenex were very hard. And finally, the toilet failed to flush. After the handyman checked it and said it was working, he was wrong. I had to take the ice bucket, fill it with water and fill up the tank to get another flush. Upon checkout in the morning, I let the associate know (nicely) all the problems we had had.........not a blink of the eye of surprise or an apology............must happen frequently. I did ask for an adjustment to my bill for my inconvernience......no problem. Again.....must happen frequently. I agree with another patron who said it was hard to find. Our GPS had us going around in circles for awhile before arrival. I should have known when I phoned our reservation and got an indifferent voice at the other end that I should have hung up. So, be warned.
I am a firm believer that when I book a room by a brand name hotel, whether it is Marriott, Hilton, Sheraton, Hyatt, etc, that you are paying for peace of mind and a product of consistent quality. Marriott continues to fail its customers in Rocky Mount. First, they granted a Fairfield Inn franchise to a roach infested, crime ridden place that did not stand up to the brand. They ended up pulling that charter a year or two back. Now, with the Courtyard, the product is not up to Marriott's service level or cleanliness. This area is a very low priced area. There is not another hotel for 100 miles that charges over $100 per night. This Marriott charges over $150/night for a product that is worth only $50 at best in this market. I have stayed here twice and each time I feel more cheated. I will not be going back.
Specifically, this hotel has several issues: dated decor/furniture, overpriced food service that does not meet a road traveler's schedule, a location that does not offer services/food choices nearby, cleanliness of a motel 6 or some other low priced off-brand, rude front desk staff that will talk on the phone for 10 minutes while you are standing there and not even acknowledge you, filthy bathrooms with the thinnest towels I have ever seen at a major hotel, and the list goes on. The best part of my visit was the checkout.
The staff was the friendliest we've encountered in years. Clean rooms, great staff - we'll definitely stay again when passing through. Wish other hotels could clone the staff - they are what made the experience such a pleasure. As to the reviews on the prices being higher than the rest of the hotels in the area - they were in line with what the others offered - with the exception of the roach motels down the road. I'd pick this anytime - I guess it is all relative - value vs. price.