W is really for "Wonderful"
By Diane, 06/15/09
We were a little hesitant about making a reservation at this hotel because of some of the other reviews, but we were very pleasantly surprised. We had a wonderful time at the W Times Square . Our room was beautiful and it looked like it had just been renovated! The little chocolates that were left in the room everyday was a very nice touch, along with the note from the General Manager on our first day. We also noticed that we never hear the housekeeping staff, but the rooms are always clean.
Everyone we came in contact with at the hotel were very accommodating and we felt like they genuinely cared about the quality of our stay.
There was one staff member in particular who helped to make our stay extra memorable. Gil (I think one of the security staff?) was especially helpful and went out of his way to make our stay more special. We felt like VIPs in the hotel and also that we had a friend who would take care of us. We've stayed in many W's over the years now and the service in general is very good, but the service at this location was outstanding!
We couldn't have asked for a more perfect stay.
