Hamilton Turner Inn, Savannah

I would never stay here again. The owners were rude and do not understand what customer service means.

My family and I stayed at the Hamilton-Turner Inn during my daughter's college graduation. We booked 3 rooms for 2 nights each and spent about $1400. On Saturday afternoon, my daughter (who is wearing an orthopedic boot for a broken foot) came into the inn. I introduced her to the two staff members and asked if she could visit. The woman said, "No, she can only stay for a minute. If we accommodate you, we'll have to do the same thing for everyone." My daughter asked if she could at least use the bathroom; the male staff member pointed to the lavatory door and said, "La toilet." When she was finished we went outside, sat on the front steps in the 95-degree heat, and waited for the rest of the family. The staff made the daughter of a guest unwelcome. This is not Southern hospitality.

When we arrived at the Inn on Friday afternoon and left on a Sunday morning, there was not a time that we did not feel like the most important people in Savannah. The staff was just as nice as you could ask for, always putting you first. The food was very interesting, always a surprise. (the cook was great) I hope to return

Mom, my sister, and myself had a girl's trip touring the south. When in Savannah, we stayed at the Hamilton-Turner and it was one of the nicest B&Bs I've stayed in. Service was very cordial and accomodating. Afternoon tea and sweets, early evening wine with canapes, and late night port was perfect. Breakfast was a treat. But the most enjoyable aspect was the atmosphere. Wonderful, wonderful, wonderful! I can't wait to go back.

Because of an unexpected family emergency, we had to cancel our trip to Savannah. With more than a week before our scheduled arrival at Hamilton-Turner Inn, I emailed to cancel expecting to pay a small cancellation fee. However, the owner replied that because I didn't cancel ten days before our arrival that I would have to pay the ENTIRE fee for both nights (which was over $600) unless they resold the room. This is indeed in the fine print, and it's also ridiculous. I can understand taking a small percentage of the room fee, but to have to pay full price for a room that is untouched and requires no extra staff to clean or attend to non-existant guests is, frankly, robbery. I get that it's a small business that needs to protect itself financially (hence take a percentage of the room fee), but it's also a SERVICE business, and this is just really, really bad service ethics. Truth: I get better service at Holiday Inn franchises. I will not rebook with Hamilton-Turner Inn, and I do not recommend this lovely Inn to any one else. Life happens, and the Hamilton-Turner Inn obviously cares more for the money than it does its customers.

My fiance and I had planned a romantic wedding in the historic district of Savannah on 3/22/09. It was recommended for us to stay at the Hamilton-Turner on the night of our wedding. We booked the room 6 months out. We called to confirm the room a week out from the wedding. I also explained to them that I was getting married that day and asked if I could check in earlier than the 3pm check in. They said it was no problem to check in around 1pm or 2pm. As I was getting my hair done for the wedding, my fiance checked in and proceeded to bring our luggage plus my wedding dress and my daughter's dress so we could get ready at the Inn since this is where the horse and carriage was picking me up. To our surprise, when he arrived for check in, one of the innkeepers became very upset and rude and said that "we don't do brides here". Now I remind you, this is AFTER I had called a week before to let them know that I was getting married that day and asked if I could check in early before the wedding ceremony. After a discussion with the innkeeper, they agreed to ALLOW me to enter the building (keep in mind, this is AFTER we already had paid for the room) to put my wedding dress on. When I arrived with my daughter, the innkeeper arrived at the door and proceeded to make yet another scene about them "not doing brides there". She then saw my daughter standing with me and rudely stated that children were not allowed. Now this I can understand, HOWEVER, this was not listed on their website. Had it been listed, I would have never booked there. After explaining to them that I had to be ready in a 1/2 hour and asked if they could just give me 10 min. to get my daughter's dress on, they continued to refuse my daughter's entrance and said "I don't know what to tell you." I was forced to call a friend to come pick us up and to FIND a place to change into our wedding dresses. This in turn delayed everything ! Because they immediately charge your credit card when you book there, we were forced to stay there that night since we had already paid for it 6 months prior. The next morning we woke up around 8:30am and called down to let them know what time we would be coming for breakfast (this is what was asked of us). When we called, they told us that it was too late for breakfast. Now you would think after spending $400 on a ONE night stay, they would be a little more accommodating to their guests needs. What they need to do is change their website to reflect all of their rules and regulations. We stayed at several places in Savannah including another bed and breakfast and they were ALL so wonderful to our guests and us. This was the most expensive place we stayed at and the most disappointing. Several of our vendors that we used for the wedding were appalled to hear how we were treated and had stated that they were contacting all of their contacts and would never recommend this most EXPENSIVE, MOST UNACCOMMODATING, UNFRIENDLY PLACE.

We just came back from my 40th birthday celebration and as I am no stranger to Savannah I wanted the group I was traveling with who had never visited this gracious city to experience it in style. We made reservations nearly a year in advance, renting out the entire carriage house and one room in the main house. Upon our arrival we were thrilled with the staff's hospitality and the ambiance of the Inn. However, soon to our dismay we found that the air conditioning was not working in the carriage house. The inn keeper's idea of fixing it was to wrap the condensing lines with duct tape and hope for the best. In spite of our multiple complaints we went two days (out of three) with no air. The more we complained the ruder the inn keepers became. I was nice in my request for them to call a contractor (it was my idea, not theirs) as my friends were uncomfortable and I wanted their first visit to Savannah to be a memorable one (for the good). The inn keeper, Gay Dunlop simply replied "Well, maybe it will be their last (visit to Savannah). I assured her that it would not, but that it probably would be the last at the Hamilton Turner. The air conditioning was finally repaired the afternoon before we left. We received no apology, no discount, no consideration whatsoever. We were made to feel that we had asked too much to have our rooms comfortable. After all--what do you expect for a $2600.00 weekend? We salvaged our trip and made our own good time. Savannah is truly a gem. It is just very disappointing that her most gracious inn failed to meet its reputation. I must say that the staff however, were stupendous. They helped us make the most of it. Their courtesy spoke fathoms. All I can say is get it together inn keepers--or head back north! Hospitality is not optional in your business. Charming ambiance does not make up for poor manners--especially not in Savannah.

We enjoyed Savannah but our stay started out ugly. We checked in at 2:45 (checkin is at 3) and were scolded by the owner's wife for being early. She told us to leave and come back later. Every meeting with her was a confrontation. The rest of the staff ,especially the young desk clerk, were apologizing for her behavior. We will return to Savannah, but not the Hamilton-Turner.

My husband and I brought our granddaughters (ages 6 and 10) to Savannah and we stayed at the Hamilton-Turner Inn. We were there between Thanksgiving and Christmas. The Inn was beautifully decorated for the holidays, the food was delicious and the beds were luxurious in their comfort. I arose early one morning and had my coffee by the fireplace, while enjoying the delightful company of the cat. The Hamilton- Turner Inn is very near St. John's Cathedral and we could see the church's lit spire from our bedroom window. It was a lovely experience! Our granddaughters now understand the meaning of "southern gentility"!

Staying at the Hamilton-Turner made our weekend in Savannah memorable! We had a great time and the staff was so hospitable and knowledgeable. Their restaurant recommendations were spot on -- try Garibaldi's if you are making a trip to Savannah. We stayed in 401 Earl of Chatham Suite on the top floor of the hotel. It was spacious and gave us an elegant and comfortable launch pad for site-seeing and shopping. Centrally located, it was easy to walk to most of our destinations. Excellent wine and hor d'oeuvres in the evening, and who can resist the cookies with their turn down service. Delish! But, it's the southern breakfasts that i couldn't wait to get out of bed for. The inn is breathtaking! I recommend it to everyone and will keep coming back on future trips to Savannah.