Paid in advance yet no rooms available!
By A Yahoo! Contributor, 3/7/06
Nothing worse than arriving late in hopes of much needed rest only to find your room does not exist for reasons that sound suspicious.
Having arrived at 11pm with a group of 6 people it was horrible to find 'both' rooms not available due to 'flooding'. Worse they waited (without helping) for us to struggle up to the desk with all our luggage to announce sorry we booked another hotel (much worse quality...tiny tiny rooms), as if they did enough. (Did they give our rooms to a higher bidder? I'll wonder, what are the chances two rooms flooded out?) Then didn't even attempt to help carry our luggage back to the van (that thank God didn't leave already)so we could attempt to find the mystery hotel they booked us in without telling us the cost difference or giving us a break for 'taking' our prepaided rooms for others!
Now this was the Barcelo Palma Real, the Barcelo Palico was very satisfactory...a positive experience. Just stay away from the Palma Real and their unhelpful staff.