Hilton Naples, Naples

Where do I begin? -Found pubic hair in the shower on our second day to take our first shower. -Front desk was unfriendly, very short and acted like I bothered them when I called, each time. I felt like a nuisance. -The lady that checked us in the hotel was very unfriendly and unresponsive when I tried to strike up a small conversation about how long our flight was from Omaha and drive was from Orlando along with how tired our family was but noticed that she was very polite and talkative to the couple in front of me to check in and even upgraded them after asking them if they were a Hilton Rewards member. She didn't even ask me if I was. -The hotel was not family friendly at all. -The front desk did not offer an upgrade to a better room for an additional amount of money, which we would have graciously accepted and paid the extra amount. -When we asked the front desk for beach chairs and towels they stated we could come down and grab them but when I came down to ask for them, they had no idea what I was talking about and I had to locate them myself. -The curtains in our room would not close and not designed to. -The nicest, only friendly people in the hotel, were the shuttle drivers to and from the beach. -I observed that the hotel staff was extremely nice to other guests- this gives me the impression that my family was unwanted for a particular reason. -My impression is that since my family was a minority race, they did not want us here because everyone else in the hotel was white. So I wrote a review after receiving an email from Hilton and told them about my horrible experience. They offered me one free night but did not attach the document they stated was in the email. I wrote back and said I think they should reconsider to something more and that the attachment wasn't in the email, he wrote back that we hope we reconsider and still didn't attach the document. Obviously they want to offer the free night but not follow through so that just tells me that much more that we weren't wanted there. Hmmm.....prejudice much? And a little (actually completely) snobby!!! The experience at Hilton RUINED our entire trip!!! There are plenty other nice hotels, that are cheaper in Naples and trust me, you can't go wrong with the neighborhood because everywhere is nice. Trust me, you do NOT want to stay here, especially if you are a minority and with a family. After staying here, we went to Holiday Inn Express-Sarasota/Siesta Key and the hotel staff was very friendly and cared A LOT about our staff and to make sure we're comfortable. This is was a big relief from the Hilton Naples.

My wife and I just returned from a two-night stay at the Hilton Naples. This was a pleasure trip, and it was a pleasure, indeed. Every staff person we encountered went above and beyond to make us welcome and to ensure we had everything we needed. Not only was the staff extremely friendly, they were also empowered to make decisions on the spot when we had issues or special requirements. The property was clean and is obviously well maintained. There were a lot of families with kids when we stayed on a holiday weekend. That can usually present a challenge to keep things clean and quiet. But it was never an issue for us. All food service for the hotel (including 24-hour room service) is provided by the kitchen at Shula's Steakhouse, which is on-site. You should note that Shula's is a premium chain, and is well known for very high quality, and equally high prices. However, there is a breakfast, lunch and dinner menu that was reasonable. We did have an minor issue when we went to the restaurant for dinner. We did not want beef, and the very professional waiter was programmed to make a big "cart pitch," verbally presenting a "menu." We had a hard time getting him to bring us a printed menu. If I went back, I would bring my menu from the room with me to the restaurant. I love high-end steakhouses, but when you just want a simple dinner, they try to force us through the "$100+ per head experience." That said, there are other great restaurants very close. We drove our car to the beach, and they provided us, gratis, with towels and very comfortable beach chairs, and they packed bottled waters in a cooler for us. Very nice touch. We brought bikes. But they had single speed bikes for guests to use. Again, I can't say enough for how friendly the staff was. I've travelled on business for more than 20 years and have seen my share of hotels. And we live in Florida and we spend weekends at resort areas a couple of times a year. This one is a new favorite.

This hotel is beautiful, the staff is great and the rooms are clean. I would not want to stay any where else. The only negative thing is that there's no continental breakfast. i would say it was perfect if it had breakfast! They event give u water and chairs for the beach!!

The hotel was clean. Shula's room service and food was great. We are vegetarians and actually found great food there. Although there is NO PAY PREVIEW TV if you can believe that. Also, they have lots of wedding receptions there, so sometimes the pool is closed. You may want to ask first if the pool is booked. I live in Fl so it wasn't as big a deal for me. But if you live in a warm climate and get taken in by the pool photos on the website, you better make sure you will be able to use it. Housekeeping was great. Concierge ( Hope) was great also. They are pet friendly up to 75 lbs for $75 a night, but you have to leave a $200 security deposit , which they will refund before you leave after the check your room for dog damage. They really should have tile floors in the dog friendly rooms like the Best Western on the beach in Ft Myers. My dog went crazy smelling the carpet. I don't think we will go back.

Fabulous hotel, ideally located with great quality rooms and facilities. Excellent restaurant and really nice relaxing lounge area. Pool area is a real sun-trap and beautifully laid out with lots of plants and tress for shading if you need it. Would recommend it every time for a stay in Naples.

its worthy of the price, love the waterfall pool the jacuzzi, everything, the room very clean unfortunatlly i had a smoking so it smell but i love it

I went in the off season , which is summer and practically had the hotel to myself, besides business travelers. The beautiful marbel foryer welcomes any traveler. The pool is fairly small but has a waterfall and is in a tropical setting. The rooms are average sized, but the beds and bathrooms are top notch. The hotel is blocks away from a new mall and Shula's Steakhouse is off the hotel lobby. There is free shuttle service through a mangrove to a beautiful secluded beach , this includes water, coolers, and chairs. I was treated like royalty for $99 a night! I will definantly be back.

The staff is extremely friendly and helpful. The lobby was very attractive and clean. It is in a great location on 41. Close to the beach, not too far away from downtown. We were there to attend a wedding in the Vanderbuilt Beach area and it was extremely convenient without the high price. Plenty of free self-parking, which is hard to find in Naples. Probably the best in Naples for a nice hotel if you don't want to pay several hundred dollars and don't care if you are located on the beach.