Hampton Inn Niagara Falls, Niagara Falls

I never got a chance to stay in the hotel, lets make that clear! I had booked a reservation for the hotel for September 23rd for one night. The online reservation system has a default date setup in it to post the next day arrival. I found a better rate and cancelled the previous reservation I had and updated that reservation for the better rate, well when I did this, the online reservation system defaulted back to the next day date and I did not notice it. When I discovered the charge on my bank account, I called the hotel immediately and inform the desk clerk Joel what happened and that it was a mistake and what the date was intended for; he informed me that he would try to make it right for me and make the reservation for the date it was intended "IF" I was not able to get my credit card refunded. He informed me that he had to discuss this with his Manager (Robert Santiago). I received a call shortly afterwards from Joel the guest service agent that he was not able to do anything for me and basically said that I was screwed and if I wanted to stay for the intended date, I would have to pay again. I asked to speak with the GM and he got on the phone and lied to me that the hotel was sold out that night (a Monday night) and he was not going to do anything about it. He was short with me and very rude and he lied about being over-booked according the the desk agent. I am a Hilton's Honor member, so I called HH representative and spoke with Danelle Campbell about it, she then calls the hotel and speaks with the GM and he tells her that I was aware of the reservations date and that I made everything up. I was so upset about this, because he did not care about me as a customer, he had no idea who I was and cared less, This is not the standard of Hilton Hotels that I am accustom to and shocked by the way he handle it. Ms. Campbell decided to make it right for me by refunding my charge, but it was not a pleasant experience. I felt like a criminal trying to prove my case. I have not been refunded yet, but it is in the process. **WARNING** Please be aware of the date default feature if you make a reservation online; it might save you some hard-ache in the end and I will never stay at Hampton Inn Niagara Falls 501 Rainbow Boulevard because of my experience.

We read alot of reviews of hotels in the area and we chose the hampton because of the good reviews. The rooms are clean and you get a good breakfast. When you go to breakfast you want to get there early to get a table. In walking distance to all Niagra Falls attractions.

Really bad customer service. I went on March and the manager at the hotel was overwhelmed (even it was low season) and was very disrespectful. The TV did not work and the manager wanted us to trouble shoot by phone with the vendor they bought the TV from. When my wife indicated we would not do that, the manager started yelling at her. Do not expect any good customer service from that manager if you have any problem. I had to leave the hotel and the manager indicated that I would not be charged, however, she did charged my credit card. When i contacted the customer service line, they sent my complaint to the same hotel manager and nothing was solved. Do not go there if you do not want to loose you r money.

Nice rooms with new furniture big flat screen,large bathroom counter space.Staff very friendly,one of the better continental breakfast i've had.Rooms were quiet,didn't here other quests.Lots of parking,with security gate.Reasonably priced,worth the stay.Would recommend.

I travel on average about once a month for overnights and twice yearly I take week long trips for business. I always try and stay at the Hampton Inn. I have never come across one I that I did not like. The rooms are clean, and comfortable and the pricing is moderate. In my experience you get more than your money's worth at this hotel. And this particular one, (Niagara Fall's) is no different. Wonderful hotel.

Great hotel, location was central for what we needed, Staff was very helpful, and nice. We originally booked a regular room then upgraded to a spa suite. The room was clean but kind of dated, not bad enough to make us never want to stay here again or anything. The first night we stayed here my wife heard and felt someone walking in our room and sit on the bed next to her, later the same night we both heard someone walking around in our room, that happened everynight of the 5 nights we stayed here, the last night we both felt someone sitting at the edge of our bed, the bed was pushed down between our feet. We jumped out of the bed turned on the lights and the TV for light and noise. We think our room was haunted, not bad enough to make us leave but we wouldn't stay in that room again.

My daughters and grandaughter spent the weekend at the hampton to do some christmas shopping. On our arrival they were very helpful the room was great and smelled very fresh, beds were so comfortable there was really nothing to complain about breakfast each morning very good and the housekeeping staff were very friendly and helpful.We are thinking of making another trip before christmas and this is the hotel to stay at!!

As I write this, I am on a bootlegged wireless internet connection from a Holiday Inn that must be nearby because after an hour and a half with the front desk and the tech support people and replacing the ethernet cable, they still can't get the internet working in this room. We are on our second room. The first was on the second floor. The second and third floors are both half smoking and half non-smoking, but the hallways are ALL smoking. Absolutely disgusting odor in the hallway. We were moved to the fifth (all non-smoking) floor, but after the move, our room key no longer opened the front door (which is locked after 6 pm--not sure if there is a crime issue in the area or what) so we've had a hassle coming and going from the hotel. The TV is also making a weird humming noise that is moderately annoying. The decor of the hotel is shabby, the towels are scratchy and stiff and no, you cannot see the falls from here. EXTREMELY disappointing Hilton property. Spend your money elsewhere.

It is difficult to pick out a hotel without seeing it, but I managed to get the right one. The reviews really helped me with this choice. The hotel room was spotless, the people who were at the front desk were exceptionally nice, and the breakfast the next morning was just what we needed. My children and I would definitely stay at the Hampton Inn in Niagra Falls again; in fact, it is the only place we will stay when on our way to Canada Thanks for keeping such a clean hotel! Sue H.

Amasing experience for all my family. We had 2 small children with us. I booked the room online and there was only smoking rooms available. I thought that we will arrive earlier and ask the frontdesk to switch our room to non-smoking, but very polite lady at the front desk said there was nothing available. I got very upset at first, but when we got into the room - We were surprised by the cleanliness, no smell at all and there was PS2 with the TV!!! Coffemaker in the room makes great coffee. We loved the place. We were more surprised by delicious breakfast in the lobby. The only thing is - you have to be able to walk down to the falls 15-20 minutes. Will be back again! Thanks for your great service.