My husband was sent to work at the Ship Channel for a month. After searching closer motels, they either were nasty, expensive or all smoky. We were told about this motel. The price was really reasonable, room was very clean and comfortable.. Sure I would have liked a swimming pool or kitchen accessories but then this would have raised the prices.. We feel completely at home here.
The front desk person, an older woman with short black hair and glasses named lisa was rude the minute we walked in. I was absolutely appalled. She talked down to us like we were trash and had a smart mouth for any question we asked.
We were there on business and it was the only hotel available because of other events in the area that week.
The towels are purposely cheap and scratchy to encourage you to go out and buy your own.
Yes that's what she told us! Unbelievable. This hotel chain is a joke.
Apparently they are used to addicts and bums renting rooms for months and choose to treat all their customers as such.
The previous reviews are not exaggerating in the least.
Never ever again.
I don't understand what this particular person is doing in the hospitality industry. She doesn't deserve a job.
I was really appaulled with this place. I went for the price (and believe me, I won't do that again!) which was advertised as $159/week. They took my reservation and I show up on Sunday, the day we reserved only to find out that the office isn't even open on Sundays! When I finally did get booked in, it turns out they charge $179/week. Sounds good, huh? Well now let me tell you what they don't advertise: Free wireless internet? Not quite. They require you to buy an $80 device in order for it to work. The phones don't work, so don't count on dial up, either. Although the place is called InTown SUITES (contrary to my experience with other suites) there are no ammenities: no hair dryers, there was a large gapping hole with bare plumbing where a dishwasher used to be, the TVs are all of 19 inches, and there isn't a dish or eating utensil, despite having a minuscule kitchinette. The front desk clerk actually has the nerve to come in with you and COUNT the BEDSHEETS and TOWELS before you check in and when you check out, like you're a common thief! Then they tell you if you use up the toilet paper you have to buy more yourself, and if a light bulb burns out, you will be charged for it! Absolutely incredible!
I am an avid traveler and had my share of bad hotels...last weekend I went to San Antonio and stayed at the Sleep Inn...I swore that it was the worst hotel I had ever been to....WRONG!!! this week, a friend from Chicago flew in and we met...I found this hotel for about 215 per week and thought it was the deal of a lifetime...again...I was....WRONG!!!! I got to the hotel, the front desk made rude comments, then I got to the hotel and was given a hotel room with one bed when I SPECIFICALLY asked for two beds. Then, we needed a cot or some extra pillows...we called the courtesy desk and THEY HUNG UP ON ME. then...we needed captioning because one of us was deaf, the other hard of hearing...and we tried to work the captioning...then we called teh courtesy desk, they answered, I asked, and they immediately said "we can't help you bye *click*". This is the worst customer service I've seen since...well hell EVER. DON'T go here...go anywhere but here. That's my review for ya.