Hotel Savoy, Beirut

i am a lebanese doctor working in saudi arabia.i booked(and paid in advance for 11 nights in savoy hotel at rouche beirut, australia street).i still regret it:
1- the minibar was empty,and the little fridge removed.the minbar closet door was broken( it took three days to fix).
2-housekeepin services were extremly poor.on some days no one showed up to clean.for three days there were no towels available, and on one day torn towels were provided.
3-there are no ice machines. to get ice you have to call the restuarant and wait.
4-there was no kettle to heat water for tea or coffee. also no tea or coffee bags and no mugs.
5-no in room safe.there was however a big sign stating that the managment is not responsible for any theft.
6-tv is very old and small(may 15 inches or less) with very limited selection of channels.
7-closets rusty and squeek when opening closet door(problem if you open the closet while everybody is sleep.
8-i tried to complain, but it got me nowhere.to start with the manager does not arrive before 9:30 am. he is also not available after 5:00 pm.despite complaining directly to him(mr. madkour) the service did improve.
9-very poor breakfast buffet.
10- on my departure day i was way overcharged for telephone calls that i did not make.the manager was not there ( 9:00 am) to sort this out.
11-expensive : 150 u.s.dollar for so-called executive suite.
12- i stayed july 3 until july 15. i could not leave earlier because i already prepaid i full my travel agent and i could not get any refunf