O'keefe Plaza Hotel, New Orleans La, New Orleans

I stayed in O'Keefe Plaza Hotel from 03/16/11 to 03/19/11. This hotel is not overly expensive (though it's not cheap either), so one shouldn't expect outstanding service there. I certainly did not. However, below are the four main unexpected problems that I encountered while staying there. (1) For the price I paid, my room was rather untidy, with dirty sheets, hardly working shower, and missing TV remote control. I let the front desk personnel know about this issue and was told that the problems would be solved, but nothing changed till the day I checked out. (2) The room door key never worked, and the hotel staff expects guests to go to their rooms and confirm that they key is not working (yet again), and then go all the way back to the front desk for a new key ... every time. They don't even apologize; just issue a new key without saying a word. (3) The hotel advertises that free Internet is provided in hotel's room. However, according to hotel's own staff, Internet simply did not work on the upper floors, as it never did on my lower first floor. So I had no Internet for three days, which was rather inconvenient. Here is O'Keefe's Plaza Hotel's ad on Expedia from today (03/20/11), in which they claim their rooms include complimentary Internet: "Rooms: O Keefe Plaza Hotel's 129 air-conditioned guestrooms provide complimentary wireless Internet access and local calls." This ad, however, provides a rather untrue representation of hotel's services. (4) Most of all, however, I was shocked when after staying in the hotel for just one day, I discovered that the cleaning crew literally cleaned my room by stealing my external computer hard drive with lots of personal and work-related data and a kit of expensive cosmetics. For the two days that I was still staying in the hotel, I tried to get a hold of the hotel's manager Mr. Vadhar and resolve this problem amicably, but he never made himself available for speaking with me. The front desk personnel also did not seem to be surprised or care about theft in the hotel, and I did not get an answer or an apology from anyone. Finally, on my departure day, I realized that no one was going to even talk to me my stolen property, and I had to file a police report. If staying in a rather expensive for a dirty place like this, with no internet, hardly any hot water, and rude staff does not make you NOT want to stay there, at least do yourself a favor and do the following: (1) leave anything even remotely valuable to you at home, (2) pack the most unattractive old clothes, (3) don't bring your computer (you won't be using internet anyways), (4) don't forget to bring your own pillowcases, as the ones the hotel provides are dirty and stink, and (5) try to not unpack while staying at the hotel so it's harder to steal from you.

there was bed bugs. this place is awful. didn't get clean sheets and towels. the carpet trashed the hallway. i wouldn't stay here again.

Everyone was friendly, helpful, especially the night person, Robert. He was funny and very helpful. The hotel itself is located within walking distance of anything you could want to do. The staff was friendly and quick to listen to any problems (although we didn't have any). The neighborhood itself felt very safe. I can't wait to go back.

I am a salesman that travels at least 90% of the year, Upon my stay in New Orleans. I found a gem of a hotel named the O'Keefe Plaza Hotel. Upon talking to the staff and management I learned that the hotel was once a Sleep Inn Hotel. I have stayed in Sleep Inns before and have never got the great treatment that i received at this hotel. The General Manager Jay Vadhar was very friendly and assisted me personally with some requests that i had for parking arrangements for my trailer that contained all my products for work. He arranged security to look after my trailer over night, and didn't charge me anything additional. This type of personal treatment goes way beyond what any other hotel manager has done for me in over 18 years of sales. I will definetly stay at the O'Keefe Plaza again.

I loved the room it was nice and clean. The staff was friendly. It was peaceful. The only thing I didn't like is while I was dressing the housekeeper just started to come in. usually they will knock and say something. I guess sge thought we were gone.

If you are looking for a weekend to just get out to New Orleans I would recommend the Sleep Inn because it was affordable, clean, and it had a little pool & cardio machines. I also liked that it had wireless as well. The only thing I didn't care for was paying 18 dollars a night to park my car, but it's the city

Not many complaints on my part. The wireless internet connection was not working, but the staff allowed me to use a computer in their office for internet connection. The only other complaint is their bathroom doors are sliding doors which do not lock or close completely. Other than that, friendly service, free breakfast, and an excellent location. I would definitly go back for another stay.