Homestead Suites Birmingham-Perimeter Park South, Birmingham

Hello my name is George Mavety,i started staying here around 6/28/07 threw pressent time it was good for the first mounth then got bad. i complained about mice in the room so they set traps and never check them i had to remove dead rats from room told the manager at front desk that i would like to have the room cleand never happened so i have took pictures of everything still nothing has happened.And there is mold all over the room.I just want you guys to no this is one of the worst hotels i have ever stayed in.

The customer service is very very bad. They behave as if they are giving service for free. Over all very bad experience. Next time I won't stay here for free.

After being informed about the housekeeping schedule upon check-in, I thought nothing more of it UNTIL MY ROOM HADN'T BEEN CLEANED FOR EIGHT DAYS--which was CLEARLY outside the implied cleaning schedule. On the evening of the eigth day of occupation, I phoned the front desk to voice my concern and after the usual apology, was told I was "on the schedule" for the next day. The very next evening, after a grueling 15 hour day, I walked into my room to see the bed unmade, towels in the bath, blah blah blah . . . the room still was not cleaned. Upset--and with due cause--I phoned the front desk and was provided towels. On the tenth day, the room was cleaned (LOL, what a joke since I only stayed 10 nights, departing on the 11th day!)

Here's the kicker . . . I was provided a bill made out to "Richard Gibbs" of Wilkes-Barre, PA (whoever the hell that is) . . . nobody in the office for the entire day could retrieve and/or print a corrected bill . . . now I'm worried about the integrity of my credit card information. I'm told the manager is to contact me after the Labor Day Holiday . . . meanwhile, he's MIA for four days plus.

I doubt anyone there would have the BALLS to offer me a free night . . . AS IF I'D ACCEPT IT!

NEVER AGAIN . . . I learned my lesson with this Homestead.

I guess the saying "You get what you pay for" rings true. I made the reservation through Yahoo! Travel, for a non-smoking queen room. This was for the second weekend in July, 2004. Upon arrival, we were given the card key to what was supposed to be our room by a very non-personable member of the staff. When we opened the door to our room, the couple occupying the room, as well as ourselves, were in for a surprise. (Thank goodness they did not have a gun or were not in a comprimising situation.) The gentleman that was in the room telephoned the front desk and informed them of the situation. We were given another room. Upon returning to our room after dinner, I discovered there was no hot water! I telephoned the front desk and was told they would investigate the problem. The problem could not be solved since the maintenance man would not be available until 8:00 the next morning. After pressing the issue, we were offered another room. (I was also told that since I made the reservation through an internet site, the hotel was not able to offer any discounts or reimbursements.) The third room was filthy and the bathroom floor and counter were covered with hair from the previous occupant! However, at this point, I was exhausted and did not want to go through another episode with the hotel staff. After this experience, I will never stay at this hotel again!