Great experience
I typically do not write reviews, but after all of the negative reviews I read, I knew I needed to. Check-in was fine. Long line, but there were plenty of people working at the desk. We were with another couple and asked to be as close together as possible. They put us on the same floor and were very courteous. Our rooms were nice and clean. Several have mentioned how much in disrepair the rooms were in. We found a few blemishes, but I do not know what others expect. Our home has blemishes because it is lived in. Unreal expectation for some reviewers. Our only problem was when we got back to our room, we learned that our sinks were clogged. This was about 10pm. We called the front desk and were told that engineering would arrived shortly. I called again at 10:30pm and they apologized for the delay and credited us $30 for the inconvenience. Engineering arrived shortly after the second phone call. He seemed a little annoyed that he had to come, but later seemed sympathetic when he could not resolve the problem. Our options were deal with it for the night, allow him to fix it (he estimated a couple of hours) or change rooms. The smell was enough to cause us to move. We called the front desk and were told our keys would be delivered to our room. For the inconvenience we were moved form the 4th floor, 650 sq ft room to the 32nd floor 1500 sq ft room with a fabulous view. The rest of the trip was great. Clean room. Attentive staff. Very nice and would definitely go back.