Homestead Houston-Med Ctr-Fann, Houston

We checked in on 02/09/10 late at night and had to wait in the cold 10 mins before Trina got to the door. We requested a downstairs room when the reservation was made in 12/09 as my daughter was having surgery and could not get up or down stairs. Well, no rooms downstairs except suites. We had no choice but to take the suite. We get the keys to the room and they did not open the doors. Back to the front desk we went and had to wait yet again in the cold at almost midnight to get keys. We were assigned another room. There was a rodeo in Houston that day and there was no parking near the room we were asssigned, so we parked directly in front of the hotel inside of wroth iron gates. My daugther forgot her DVD player in the car so around 12:50 am her and I went out to get it. We saw the security guard for the premesis looking at us standing less than 100 feet away, at which time I remember thinking, good our vehicle is going to be safe. We set the alarm on the car and went to sleep. When my husband awoke at 8:30 am to get breakfast, he came in the room and said honey someone broke in our Mercedes. The rear passenger window molding was pried open with a screwdriver and the broke the entire glass out. I immediately called the front desk and Myra informed me not to worry she would file an incident report with the hotel's insurance company and to call 911 to report what happened. Detective Coleman from Houston PD came out to take the report. We then went for surgery and after a night stay at Texas Children's, I went to check out of the hotel on 0211. Myra was extremely rude when asked to explain why I was charged an extra 30.00, then an extra 94.99 to my bill. I was told it was because I chose to upgrade my room to a suite (what a joke-my vehicle would have been better ). I proceeded to ask for a copy of the incident report and she tried every excuse under the moon not to give it to me, but I insisted on a copy of the report. She gave it to me and told me an adjuster would be calling me. Upon leaving I swore to my family we would never stay there again!! It gets better, I got a call from an adjuster today 02/12/2010 from Zurich Insurance asking me to explain the incident. I did as stated above and gave her the Houston PD item # for the police report filed. She rudely stated to me that they were not going to pay for the damage to my vehicle nor the items stolen out of it as the only way they would pay is for negligence on the part of the hotel. She said she had just talked to the hotel before contacting me and they stated there was no negligence on their part. What a joke! They have wroth iron gates that they do not have to lock and a security guard on the premesis who "if awake" had to hear my alarm go off. Personally, I would not advise anyone stay here as it is unsafe, has rude employees and certainly a grade F insurance company. Truly is an unethical, trashy and certainly unsafe establishment in my opinion. Beware!

This place, is without a doubt, the most disgusting hotel I have seen and/or stayed in ever! I read the reviews, but have stayed in other hotels that some of the reviews seemed exaggerated. Have no doubt, all of the horrible reviews you are reading are RIGHT ON THE MONEY! We arrived to find that we were put in a handicapped room with just a drain in the floor for the water to drain into after showering. The room had a very molding smell along with a very dirty referigerator. There were plates, cups and silverware, but no pots or pans could be found to go with the provided two burner stove. We then looked at the bed and opted to go to a local Wal-Mart and purchase bedding to sleep on for the week we were scheduled to stay. It was full of hair and stains! There were numerous times that we found roaches throughout the room and eventually on our belongings. Overall, if you want a somewhat clean hotel, do not stay here. Even though the rate is good, YOU GET WHAT YOU PAY FOR with this one! VERY UNSATISFIED!

**This is a letter that I have written to management about this place. PLEASE READ before going*** Dear Sirs, My name is _______and I have been staying in the Homestead Suites Houston Medical Center Location since the end of June. In my month of stay here I have encountered a number of problems as listed below: 1) In my first week of residence, I encountered multiple cockroaches in my room. I immediately requested a new room, but was told I would need to wait until something opened, in a less than apologetic manner. 2) Once in my new room I requested the drain in the shower be fixed because it was not draining properly. This was not fixed. I have since requested it to be fixed on a number of occasions but to this day it has yet to be fixed. 3) I was told that my room would be cleaned each Thursday. This has not been the case. For the last two weeks I have not even had my sheets changed!!! Nothing has been cleaned at all. Only my towels replaced. Thats it!! I complained to the front desk (and even left money on the dresser for a tip, which the help took, but STILL didn't clean my room). After multiple complaints my sheets were changed but they still did not take out my trash or clean my room. I have been forced to purchase my own Toilet Paper and cleaning supplies to take care of my room! 4) My requests to speak with a manager have been pushed aside twice. He/She is not available. 6) The final straw for me was the discovery of another roach on Saturday night. I am moving out this week because my room is absolutely disgusting. The only reason I have not already moved is that I will incur a penalty of the taxes if I leave before my designated date. I have spent $1500 on this room and was planning to stay two more months, but cannot even imagine one more day there. I have chosen to move into one of your competitors residence, despite the higher price. PLEASE let me know that you received this complaint because I feel sorry for anyone that has to stay in such poor conditions, especially for the PRICE THAT IS REQUIRED!!! This is a terrible representation of your brand and a loss of business that could have been avoided. I am not a needy person or someone who enjoys complaining. This is the first complaint I have ever written in my life. Please help me with this situation. If this is not resolved I will find other means to address this ridiculas sitiuation. Best, ________

The place affered rates at 68.00 per night, When we arrived, the rooms were 95.00 per night. This is undoubtly the filthiest most run down place that we have ever stayed in. Their photos are nothing like the actual rooms What a waste of a good trip to stay in a moldy/midew place such as this. Take a look at the bathrooms under the soap dish in the shower. BLACK mold Very little maintenance the TV didn't work, the remote didn't work. Rus on the side of the refrigerator. Generally, this place should be closed down by the health department

Service was good and it was close to the dome but it really needs a facelift. Very small room with minimal things for preparing meals but no extras. Price good but I was expecting a cleaner more updated facility. The area is okay. Close to restaurants too.

What a shame!! My mother and very ill brother are there right now. Talk about a run around...they were told one price, wrote it down, got to the place and were told no one by that name worked there and they had no such rate. DIRTY!! mattress and boxsprings dirty and lumpy, not clean. I tried to get them to leave but between testing at the hospital and crashing in the evening they have no time or energy to move!! I just can't believe that they are stuck there...please do yourself a favor and spend more money and stay somewhere comfortable or at least tolerable.