Hilton Diamond Member lost for good!
By A Yahoo! Contributor, 9/3/08
I have been to the Duluth location many times in the past and I have even had meetings at their location. This trip I had two nights booked and the next morning on the second day of my trip they said I didn't have a second night. After further review they found my second reservation and told me I had to change rooms. When I said that I really do not want to do that they said they would not accommodate me so as a result the other 2 associates in my party canceled their reservation and they let all three of us leave and we stayed at another hotel on Canal Parkway that did accommodate us and unfortunately we will never stay at Hampton Inn Duluth again or recommend it to any further associates. I was just astounded at the lack of concern for a good customer and a Hilton Diamond Member that travels at least 3 weeks out of the year. I was also very put off by the lack of business attire and professionalism of all parties concerned. This equates to approximately 30 room nights per year!!!!!