Very Dissatisfied With Room & Service
My girlfriend and I stayed the nights of Aug 5 & 6. We had read the reviews and seen only one terrible review so we decided to go ahead and give the place a try. It was a bad move on our part. We definitely did not get our moneys worth.
First of all the room was not as clean as it could have been. The bed (which was too firm) had blonde hairs in it (neither of us are blond), the decorative pillows were not clean and the Jacuzzi tub had some sort of residue at its base. Mind you, we are not clean freaks, but we expect a room that is comfortably clean.
The second issue was the air conditioner. It looks to be a model from the late 1960s or 1970s. I was so loud that we had to turn the TV up to nearly it highest volume in order to hear it. To make matters worse the air conditioner stopped blowing cold air altogether, so we had to shut it off and open all of the windows for ventilation. This meant that we had little privacy due to the fact that the cottages are very close to each other. We had the additional disadvantage of having a cottage that was situated next to the street. The open windows meant that we either had to give up all of our privacy and leave the curtains open or leave the curtains closed and significantly reduce our ability to effectively air out the room.
The third and worst problem we had with the room; the Jacuzzi. On the second night of our stay, my girlfriend decided to use the Jacuzzi tub. As she filled the tub with water, the room filled with an overpowering odor that smelled like rotten eggs. It became so bad that I asked her to stop filling the tub and drain it immediately. The odor was so strong that I became ill. This is another reason we had to open all of the windows.
The next morning we spoke to the owner about the situation. Larry made excuse after excuse about the condition of our room. He said that the odor was normal and that most people do not find it objectionable. When asked why he did not mention this most salient aspect of Jacuzzi usage on his website he said that most people on the planet are aware that mineral water has a sulfur smell.
That being said, were we not inclined to be unreasonable, so we asked that Larry refund to us the amount of $15/day for two days, or $30 which is the difference between the cost of a Jacuzzi versus a non-Jacuzzi room. We felt that was reasonable given the other aforementioned problems. Larry refused to make any adjustments. He said that he might refund a portion of what we paid if he could verify the inoperability of the air conditioner. When I asked him to walk back over to the cottage so that we could inspect the air conditioner together, he stated that he was too busy.
I am sorry to say that we cannot recommend Carlins Country Cottages; especially for the rates that they charge. To be honest, the only reason we chose to stay here was because the place looked clean on the website and to their credit, they were the only place that did not require us to pay for a Sunday night stay. Since neither of us could stay over a Sunday night, we felt the savings justified giving the place a try. In retrospect, it would have been better for us if we had chosen another place and just paid for the extra night. Needless to say, we will never return to Carlins Country Cottages.
Do your research. You can get better value for your dollar elsewhere.