Loews Miami Beach Hotel, Miami Beach

All in all It's a great hotel but if any of you are looking to save some $$ then book it at SweetHotelDeals. N e t They usually have some pretty good deals on there.

My best friend was attacked in the lobby by another guest , because he was gay . No Security or even a single employe to help , The desk clerk was the only person working and refused to get envolved until I made her call the police . They arrived thirty minutes later . Do not stay here , it's not safe for anyone .

My wife, son and I checked-in at Loew's Miami Beach Hotel on July 28, my birthday. Being a luxury resort hotel, we were expecting a relaxing time for 4 days. On our third day in the hotel, while we were on our way to the swimming pool, security stopped us and asked for our hotel keycard. While my wife was looking for the keycard in her bag, another family passed by, but security did not ask for their keycard. I was a bit insulted, but decided to shrug it off. We got our towels from the booth, then went to the beach. We needed to use our keycard in order to pass through the gate going to the beach. After about an hour in the beach, we decided to go back to the hotel pool. My 4 year old son insisted on opening the gate himself (using the keycard), and naturally, was having a difficult time. At that same moment, another family from the hotel side was able to open the gate, but upon seeing our son, decided to let us go in first. While we were on our way in, another security rushed towards us with his hand stretched out as if telling us to stop. I could sense the hostility. I think he already assumed that we were trespassers because if he even entertained the possibility that we were guests, he would have shown a little courtesy. I showed him our keycard and went on our way to the pool area. Unfortunately for us, this was not the end of it. At that time, most of the lounge chairs in the pool area were already occupied. We finally saw one vacant lounge chair and put our towels there. There were 3 of us and we would have been contented with one chair. Then, a lady staff approached us and told me that she was already reserving that chair for another family. She said that she was having that chair transferred to another spot so the other family could sit together. When I did not budge, she just dismissed me and said "Never mind!". I was really pissed! I cannot understand why that staff would prioritize one guest over others. How hard would it have been for her to look for other vacant chairs? Would that lady staff have the guts to ask a white guest to vacate his lounge chair? I also noticed that everytime guests would arrive at the pool and get their towels from the booth, the staff would accompany them to the lounge chairs. The staff would arrange the chairs and put covers. I did not previously notice this SOP because for the past 3 days, this courtesy was never extended to us. In fact, for 4 days (until our day of check-out) that we used the pool and got towels from that area, nobody offered assistance to us. NOBODY! Of course, we could find our own chairs, but it was disturbing that nobody offered assistance for the 4 days that we were there. It was as if these people have a pre-conceived idea of how their guests should look like. If we were white or latinos, I doubt we would have experienced this kind of treatment. I have stayed in many hotels all over the world and this is not just a case of bad service. It was as if because of our appearance, security immediately assumed that we were trespassers, while the staff just completely ignored us. I filed a written complaint with front desk, and I was able to talk to one of the managers on our check-out day. She said she was sorry, then asked if she can buy us breakfast in order to make up for their shortcomings. I know some people would have been insulted by this. Oh, she also offered us a free upgrade in case we go back. Are you kidding me??? What a memorable birthday! Hotels should make their guests special. I certainly did not get that from Loew's Miami Hotel. Worse, they made me feel the opposite. I could have just kept silent about this, but I decided to write this so that my son will have a better chance in the future of getting fair treatment regardless of the way he looks.

Positives: 1. Nice clean hotel with swarms of white outfitted servants -- some guy was actually paid to just stand there and wipe the lobby elevator buttons. 2. Good pool. 3. On the beach. 4. Friendly staff overall. Negatives: 1. Doors in the tower above the lobby are paper thin between rooms and have a 1/2" gap to the hallway. Every conversation is heard from both places at all times of the day and night. 2. Housecleaning forgot to leave shampoo, took my TV remote (why?), and rehung the towels I had shoved under the door to attempt to muffle the sound (see #1). 3. $8.50 to open the bottled water in your room. Really? Are you kidding me? Luckily, the tap water is pretty good. Will not return.

Excellent stay at Loews - can't say enough about the staff/service and hotel overall. Amazing location on the beach, would stay again for sure Recommended for romantic getaway!

This hotel is seriously fabulous. I don't even know where to begin. I had done TONS of research on hotels, even the ones the costed $500 something a night, and I am so glad I chose Loews. Some of the $500 something a night hotels aren't even on the beach. You can just tell from the outside the Loews blows all the other hotels out of the water. The landscaping and fountains are very unique. Everyone is super friendly. EVERY person I came in contact with was very nice and helpful! The hotel is huge! Loved the fountains going down to the pool. The pool is huge, plus it has a large fountain and two jacuzzis. The "pool boy" people put a cover on your lounge chair for you and bring you a towel. They stop by all the time to ask if you need anything. You have to order a large Rum Runer. It comes in a large container that says "bucket O booze" on it. Its expensive, but definitely worth it, it is delicious!!! The rooms a very clean as well, the hotel is in a great location. Everything is within walking distance- no need to even rent a car. We walked in to bars at other 5 star hotels and we are glad we didn't stay there. They seemed over hyped and either borring, or overbearing. Loews is an excellent value! Everything was perfect. I would never stay at another hotel. I can't wait to go back. It is good for parties- from small groups like bachelorette to big groups like a wedding, its great for families, and then couples.

I LOVED THIS PLACE...PERFECT LOCATION...IMMEDIATE ROOM SERVICE...FREINDLY STAFF...AMAZING VEIW...I CANT COMPLAIN AT ALL...I LOVED EVERYTHING ABOUT THE ROOMS FROM THE FURNITURE STYLE,DOWN TO THE PERFECT INTERNET CONNECTION...NOT TO MENTION THE SOFTEST BED I EVER SLEPT IN....YOU GUYS GOT MY VOTE...

I was very impressed with the hotel service overall. The food was excellent - excellent variety, fast service. Valet service beyond top rate. I am dispointed that they are booked full as I was planning on spending a week there again with my husband. Now I have to choose another hotel and I am hoping it is the same top quality as Loews - hopefuly next time we can get a room.

I really enjoyed staying here. I thought the service was really nice.The food was outstanding.I loved the location of overlooking the beach.I loved having a late swim.The spa was so relaxing.I would for sure come back. I will tell all of my friends about my stay.Keep up the great work.

Hotel advertised "kid friendly". Was not. Room Service lost my child's stuffed dog. Activities were almost nil. Example: Raft race. (Took three minutes). Example: Film. (Cancelled, did not tell concierge. In that I expected to meet child after film, and Concierge was clueless as to what was going on, could not find child). Coffee was expensive and terrible. Extra charges tacked on for things that should have been included. Bad hotel