Quality Inn Ashland, Ashland

Never again will I patronize this establishment for anything, nor will I recommend it to other friends and associates. Members of our group were accused of stealing towels and pillows. Because we all traveled in one vehicle, noone had any luggage large enough to pack towels and pillows.

I didn't mind the train whistle blowing loudly shaking the room all the hours of the night, but then again I grew up near the tracks. What I did mind was the lousy attitude of the owner/manager. She was by far one of the rudest people I have met. They gave me one price when checking in and tried to charge me more when leaving, saying that the person who gave me that price wasn't authorized. Hello! She's your employee at your front desk. That makes her authorized. Then she tried to intimidate me saying she'd fire the girl. When that didn't work she said she'd take it from her pay (a quiet, little, pregnant college student). Nice, huh? I refused to leave until they removed the charges. I had to withstand quite a bit of yelling from this person who thought they could bully me until I just left. I would not recommend anyone stay here. Is that how you treat customers? Or even other human beings? I was so upset when I left. Why ruin someones day like that. Don't go there. You'll get the same treatment. I'd rather pay twice the amount somewhere else.

This Quality Inn not only has the WORST location on the planet, because it is located directly across from an active railroad that runs all night and is extremely loud, the staff could not be more unhospitable. I will not visit again. The room was very dusty and outdated.

This place was horrible for countless reasons - loud train all hours of the night, VERY rude staff, disgusting stained towels, stingy and RUDE housekeeping, plumbing problems, cable was out half the time, internet didn't work 90% of the time and this place cost over $80/night - ridiculous!! Save yourself and stay anywhere else - I wouldn't stay here again if someone paid me!

$95 a night way too expensive for what you get. Manager accused my fiance and I of stealing towels and only reluctantly gave us an apology once proven wrong, do not approve of checking rooms before returning desposit, I have never stayed in a hotel with this policy. Will never stay here again and do not reccommend anybody else staying here unless you just have money to throw away.

Located in bad part of town. Lobby and breakfast area had a fowl odor. You must sign a waiver that you understand the hotel is located on a train track. Trains go by every few minutes day and night. Hot water was scarce and it sounded like a jackhammer when you took a shower. They treat you like a second class citizen and count the towels before you leave. No extra towels are available. Pool obviously does not have a heater and water was quite chilly (below 76 degrees) in the middle of summer. Breakfast was slim pickins. My advice is to pay a few dollars more and go somewhere with a good reputation and good reviews.

Do not stay at this property. It is located directly across from an active grade crossing. I stayed there and was regularly awakend by very loud train whistles all night. By morning, I felt exhausted and unrested. This place is a good one to stay away from.

The assistant manger was terrible. She yelled at my 70 year old mom on the phone for no reason. My mom booked room for a wedding online. A few hours later she got a phone call that they didn't have any more non smoking rooms left so they would give us the better room at the price we booked at. A few days later a very high strung woman called yelling at her that she couldn't give her that room at that price and keep yelling at my mom are you crazy? so my very quite mom asked her name, the woman said I won't tell you and hung up! My mom called the 1-800 # they said our resveration had been cancled. So they rebooked our room and when we got there they have 3 rooms booked for us? The stay its self was not that great either toilet leaked all over the floor and they did nothing. Next day at breakfast we walked in and the mean lady was yelling at guests. She tried charging them fo a room that was not thiers, after they left she yelled at an employee for about 10 minutes. She was screaming at him and pointing her finger in his face the whole time. We know it was the same woman her voice!! And when my mom called the 1-800 # they did give us her name. I never like to avoid a company based on 1 employee but the next wedding ther is in july and we WILL NOT be staying there. Upon check-in we had to sign a waver that we knew about the trains and they did give us earplugs. They are right no matter where you are in ashland you can't avoid the trains. Stay in Russell at the best western we are next time.

The cost for the room was to much for the location. The staff warns you about the train tracks being so close. I've stayed there twice in the past year, six months apart, and the advertised swimming pool was closed by the health departmend both times. I would think the problem could be resolved in that space of time.

The hotel itself wasn't bad. It was the trains--the ELEVEN TRAINS--that went by that really ruined the stay. Eleven trains. In one night. Really close to the hotel. They need to supply earplugs when they make you sign the release about the "possibility" of trains going by.