Country Inn Suites By Carlson Fresno North CA, Fresno

The staff was friendly, but not very knowledgeable. I booked the Ant Bully Special they had online, so my kids were suppose to each get a free backpack with Ant Bully items. When I arrived, the female clerk didn't give them to me, and when asked, told me to ask the staff who would be coming in at 11pm, or ask again during check out. By the way, I arrived around 7:00pm. I finally got my backpacks though because when the 11pm staff didn't know what to do either, they called the manager by phone and found out it was o.k. to give me the items. The rollaway bed I requested was delivered promptly to my room though. The facilities were clean, though I thought the towels were a little damp. The hotel offers 24 hrs. freshly baked cookies, and drinks (coffee, juice, soda). The free breakfast was also good (incl. toast, waffles, egg, ham, sausage, cereal, and two to three types of juice. Overall, it was a good experience.