The Georgian Terrace Hotel, Atlanta

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The hotel is in a great location & has some real character. The lobby is cool and the restaurant is nicely done. However, this quality does not carry through the rest of the hotel. It has the potential to be a very nice hotel, but it just does not pay attention to the details that matter. A few examples: * Nice sitting/reading area in standard room -- no light in the room! * Nice workout area & nice equipment -- but equipment is not maintained, belt slipping on Precor treadmill, one treadmill did not work; many of the "nautilus" machines did not have the pins to choose the amount of weight * Room decor - no character, cheap finish; no room-darkening curtains (cannot remember last time I stayed in a hotel of any price without these); paint peeling in bathroom ceiling; shower head was loose & spraying water * Parking - $22 overnight parking is to be expected in this area, but parking garage is cash-only. If you want to charge it to your room, they'll give you $22 cash at the front desk to pay to exit parking deck. These are all little things, but there are so many, it just keeps this hotel from providing a very satisfactory stay.

The cost for parking was expensive, the cleanliness of the room was substandard (stains on the ceiling, window blinds bent and dirty, etc) for this star level, the hotel required a $75 deposit for "amenities" that they said may take up to two weeks to get back into your account. Basically, I go online to look for good values but a hotel that caters to business/ middle class is just a nice, less expensive and usually has free parking and complimentary breakfast/newspaper/internet. This hotel made you pay for everything and then some.

I loved this hotel. The cost was quite reasonable (especially for the mid-town area), the staff was helpful and polite, the suite was enormous and clean, bed was FABULOUS, nice pool and sundeck on the roof, and you're sitting directly across from the Fox Theater. Not bad at all. Definitely will be back.

I stayed at the Georgian Terrace in August 09 and was incredibly disappointed with almost everything about the hotel. I had been really excited about going with my boyfriend who had never been to Atl and raved for weeks about the nice hotel we would stay in. First, which I notice to be a common theme in these reviews, was the parking. 22$ a night to park yourself in a lot, and no discount for staying at the hotel, 25$ if you want valet. Next, we ordered breakfast room service, were brought the wrong dish, and requested it be taken off our bill b/c we weren't going to eat it. The room service guy said he'd take it off immediately. It was still present on our final bill and I had to speak to a manager to get it off. Then we wanted to lock some stuff up when we left the hotel room. There is no safe in the room, and in the handbook for the hotel it says to take your valuable belongings to the front desk and ask them to secure them for us. We did this and they stared at us like we had 5 heads. Then they starting asking all around about where they put valuables. We felt so insecure about it that we took our valuables back to our room and left them out. Finally, and the worst about it, had to do with a wedding we attended that the hotel was hosting. All wedding guests were supposed to receive an information sheet and a bag of small goodies. I was never even asked about the wedding when I checked in. And when I told them I was a guest, they again stared at me like they had no clue why I was mentioning it. I had to ask them for my info sheet. There was also a shuttle from the hotel to the wedding. When I asked them about it they said, "yeah, it's around here somewhere". We never found it and had to take a 10$ cab and were almost late. Friends of mine were late to the wedding because the staff knew nothing. I think if you are a hotel hosting a wedding the staff should be aware of what is taking place. Fortunately for the bride and groom the reception was not at the hotel, and it was a beautiful event. We were also given a parking pass at the reception. We were unsure if it was something we could use, so when we left the hotel we asked the valet. He basically yelled at us and was incredibly rude and demanded that we pay the 44$. I apologized and just said that I wasn't sure what the pass was for and was just checking. He very rudely exclaimed that we owed the whole total. Other small things--the elevators took forever, there was coffee in the room but no sugar or creamer, the curtains are incredibly old and don't pull across the window so there is sun blaring in the room at 7AM. It was basically one thing after another with this hotel. The fantastic Atlanta location in no way made up for the terrible customer service. I would not recommend this to anyone and will never be a guest again.

We Stayed at the Georgain Terrace Hotel In Atlanta GA All the staff was Great, the hotel was really nice however in our room we experinced a strange froce unknown, first our room door after being in our room for at least two hours unlocked by it self, at first we throught it was just a problem with the operating system, we called the front desk they came out and said they would fix the problem, so we went out for a few hours and when we returned to our room as we were walking in we flet the presents of a person in our room, when we turned the lights on we heard a voice saying sh... when we walked in the room fully no one was there however our bodies became ice cold, we than called the fron desk again to ask to be moved to another room, they allowed us to move however in that room the tv kept acting strange, we ended up leaveing early, and went ahead and drove back home. because the hotel was so nice and the customer service was great we did'nt ask for a refund. OUR ROOM NUMBER WAS 400 MAY 28,2009

The entire time I was at the GT, I kept thinking of Dicken's Great Expectations, and old Miss Haversham and her dilapidated estate, the moldy residue of bygone eleganace. This hotel has an elegant past, and is in transition, but the service needs a great deal of attention. There are two distinct classes of rooms at the GT. All are large, a remnant of its days as a luxury apartment building. However, some rooms are newly renovated "suites" with very nice fixtures, stainless appliances in the kitchen and flat screen TVs. The other rooms are old, dated, with peeling wallpaper and ancient appliances. However, the bedding was comfortable and the bathroom fixtures were new. The conference center and certain large public spaces are nicely appointed and updated, and you can definitely see the potential for greatness in this hotel. At present, however, its just not there. Service is very lacking. Room service closes at 11pm. The front desk staff is extremely non-helpful and won't answer the phone - I'm not even sure the phone system worked for calling the front desk, room service, or the valet. The valet service is extremely overpriced and overworked. The breakfast was mediocre - nothing to write home about. Also, the pool was broken - containing only an inch or two of water. We were paying much too much for this room on a wedding rate... if you snag it on hotwire or priceline as a bargin room, it might be worth it. Also, it is right across the street from the Fox theater, so very convienent for shows there. I would just make sure you're getting the room at bargin basement prices, or make sure you're getting one of the newly upgraded suites.

My partner and I stayed there for 5 nights this month. We were impressed as soon as we checked in -- they upgraded us to a suite, which was beautiful, clean and luxurious! The hotel staff were very friendly and helpful, and made us feel very welcome (since it was our first time in the city). One of the best hotel experiences we have ever had -highly recommended!

They take your credit card and make a copy at check in. At check out - well this was my very recent experience - they inform you of any charges. In my case it was one extra item: 5 dollars, and this was correct. I get home, happen to check my credit card online to make a payment, the hotel has charged me a hundred dollars. Some mistake I thought, but it really didn't feel right, something in the pit of my stomach even before I called. I get passed to the accounts lady, leave a message, then another. She eventually calls. Tells me I was charged for valet parking for 4 days! I tell her I did not have a car for 3 1/2 of those days, and that I would never dream of valet parking. She says, I'll have to go to the parking "to verify things." She never ever got back to me, and I have left messages for her, emailed the hotel twice, and tonight left a message on the manager's voicemail. The credit card company have provisionally credited my account for the 95 that I have been bilked for. But it's provisional. The c/c people now have sent me a form, to which I have to attach receipts. That's the whole point - the charge was made after the fact, after I was gone, and for a lot of money more than it was agreed by the front desk that was owed. I'm not quite there at the point to which I say it is a scam, or that the practice might be common. But what I can attest to, is that the hotel and the individuals involved have absolutely no intention of addressing the over charge or treating me, the customer, with any respect. The have completely blew me off. And it's that type of thing that usually accompanies a post-scam situation, in my experience. I'd love to know if anyone has fell victim to the same type of thing. I'm usually not the most diligent in going over my credit card charges item by item. And although I'm not one of them, I'd imagine that business travelers with expense accounts might be similar.

We stayed for the 1st time on 2/3/09. The following morning there was NO hot water to shower - I had to check out without a shower!! They said someone was coming to look - nobody ever showed up. Then, they charged my credit card TWICE for our stay!! I called and added my girlfriend's name to the reservation so she could check in if needed - they then charged me TWICE because they thought she was a "no show"! This indicates poor management. We will not be staying here again. Service is very weak too.