wyndham old san juan
By A Yahoo! Contributor, 4/19/04
to be fair, the location of the hotel, the food, concerge service, casino, and front office service in general were good, our complaints came from the room itself. When you spend almost $500.00 for a room you expect more. We made the mistake of booking through the cruise line for a 2 night pre-cruise stay, and wound up with a 4th floor view of a ventilation shaft. to add insult to injury, the 6 foot high "entertainment center" which housed the tv was so crooked, it looked like it may fall over it was that bad and unmovable. to top it all off, Sunday marning at 9:00 AM when we were preparing for our weeding on the cruise ship, they ran out of hot water- when I called to complain, I was told there were too many people checking out and in and to wait for an hour or two. Unfortunately, with prices for room service at $9.00 each for a Continental breakfast plus a $3.00 each charge for room service plus an 18% gratuity included, we expected a little more