You can't call a crap a "Royal Regency"
By A Yahoo! Contributor, 09/21/09
I was visiting NYC with my family members. We decided to stay at the Royal Regency Hotel. Upon entering there was nobody to be found in the lobby who could assist us to the reservation desk. finally we went upstair and again to our surprise a girl behind the desk was talking over her cell phone and did not greet us even after she had looked at us. we stood there for atlease 5 minutes and waited for her to finish her conversation with her boyfriend. It seemed to us that we bothered her by the way she attended to us. Rude and impolite. We checked into our room and to our surprise, the room was not even close to be cleaned. There was some kind of odor and we found dirty underwear in one of the drawer. We reported this to the front desk and asked to speak to the general manager but he/she was nowhere to be found. I told the front desk to please have the general manager give us a call. To this day we have not heard from the manager. The front desk rudely told us the there was nothing she could do and if we did not like the hotel there is Ramada Inn across the street and we can go there. Thats exactily what we did. We took our four rooms to the next door hotel where we were treated like a guest should be. My family is planning a big wedding this year for their daughter about 500 people with lots of overnight rooms, ofcourse we will take our business somewhere else but defenitely not at This Royal Regency 'Crap".
We have forwarded this letter to BBB,Chamber of Commerce,AAA. and also to our community members. rest assure they will NEVER stay at the Crapy Regency Hotel ever.
John,Hampton,NH
