Mountain Loft, Gatlinburg

Every year we go and its very clean and maintained so i don't know where some of you are staying have had it for 16 years and loving it!!!

If you get in to the new addition, the rooms are great (because they are new) Unfortunately we own a timeshare, we have had it about 10 yrs THE BIGGEST MAISTAKE WE EVER MADE. We had not been there for several years when we decided to go last year we were shocked. The villa was in need of repairs (very bad) the furniture was worn, faded and had small holes, the wallpaper and paint was peeling, the tile in the bathroom needed repacing it was cracked, the grout was missing or dirty. The fixtures was stained. The heat stopped working. We had a VCR ( yes a VCR) the TV was very small. and the unit was dirty. The ground had a lot of trash. This looked nothing like what we had purchased. It went from a five star to a ZERO. I complained and I was told " call to see if we have done any upgrades before you come back. At the presentations they tell you how fast the timeshares sell. I have tried to sell mine for $4500 and I have not received 1 offer . Not even from Mountainloft/Bluegreen. You would think at that price they would make a lot of profit. This should tell people something. Taxes and maintance fees are very high. THIS PLACE SUCKS

after i read some review here , i lstaed this resort for 2 nights and e days last week , the room was so clean (looks new) the kitchen is clean . we looked it . the only things is if you stay in the town house there is not much view to the mountian . The hotel is great and more than i expected.

I love mountain loft! But there is some flaws like the noise and the service. They will give you a hard time if you don't coperate with rules. Anyways there is good attractions and the cleaness is great! It was a little expensive but affordable. I loved mountain loft but some others have had some bad experiences there. I ho[e you give it a chance.

A 90 minute presentation turned into 3 hours. No pressure turned into trying to do anything to sell us the timeshare. My question is how can they sell you a deed when you don't have an actual deed to an actual piece of property. What they are selling is stock (points). To get this wonderful presentation we got a free 3-day 2-night stay in pigeon forge. However, the place they put us in was an absolute dump..hole in the wall!! I guess they want to make sure your hotel is so horrible that you desperately want something better. Steer clear folks....its a trap!!

This was our first stay with a BlueGreen Resort since contracting with them this past December. Everything was very clean. The kitchen and bathrooms (we had two villas)had everything we needed (and then some). The Clubhouse is great and an overall nice place to hang out and play games, go swimming, work out, surf the internet, etc. The staff was very receptive and answered requests with a sense of urgency. Its definitely a nice place to stay and I hope we can go back soon.

The location is great, layout nice. Condos are creamped, but Townhouses are nice. Furniture (especially beds) need to be replaced, matresses are not very comfortable and we had a bed that was broken down on one of our visits, and were told they were full and couldn't help us... Still go back because we're stuck with them (we own a timeshare).

First of all, this was our first stay at Mountainloft. We've been members a little over a year and have been going to the Smokies for many years for the fall leaves. The splendor and majesty of the God's creation in the Smokies and the autumn colors and feel were absolutely wonderful. Our room - PITIFUL. We'd been at some very nice resorts already with BlueGreen and were so pleased ... NOT THIS TIME. We will return and request for a room that is not in a hole and that does not have the paper coming off the bathroom wall and that has a view and not just a fence and trees. We tried to get another room - without success. It was a learning experience. The grounds were nice and the staff was nice ... but, our room was a dissapointment. Maybe better the next time.

I loved the room, the pool everything!!! i did not expect five star accomadations and i almost got them.There were no towles in my bathrom so the they brought me more than usual and a free night!!

We have been going to this properity for some time and each time has gotten progressivly worse. The cleanlessness of room was below average. The carpet was very dirty, I moped the kithchen floor and bathroom floors. The showers had mold growing in them and the shower curtain had so much body and soap scum they were red in the hem. The pool had so much algea growing that I did make complaint in person three times at office. We didnt use the pool behind building 5. We own a pool at home so I know that this pool is not maintained. Nothing was ever done. The algea was dark green and was all over pool not in one little spot. We had also taken a couple that was intrested in doing the presentation but they replied if you being an owner didnt get any response to pool they were disappointed. The phone calls for the presentation started before we left home and didnt stop the entire trip. This was another minus for the other couple. They found that to be harassment. So much for Encore points. Overall besides being harrassed and the rooms being dirty. Selling a service and accomadation can be hard but you need to be more attentive to your complaints. Now people read reviews! In sells No doesnt mean Go. You are selling a room that one would think is clean. If all you can sell is view you are in trouble. You have competiton.The hotels in Piegon Forge go for the same price during weekends. Some one needs to do Homework in the overall management of this properity.