Possibly the worst stay anywhere...ever.
By A Yahoo! Contributor, 11/3/09
The grounds are nice and well-kept, the staff is very helpful. BUT that's just about all the good I can say about this resort. I expected so much more for all the money we spent (and we spent a lot). After check-in we got to our room to find that it was 80-degrees (it was 92 and sweltering outside). We lugged our luggage up to floor 3 (after I requested a floor 1 room for my son in a wheelchair) and turned down the air. We then left for 6 hours to Downtn Disney.
We returned and found the room still at 78 degrees. We called maintenance and was told that it would take a "full 48 hours to sufficiently cool the room"! FORTY-EIGHT HOURS???!!! This is Florida!So, my husband went to grab a soda from the fridge and found it hot, too. Yes, the fridge wasn't working. So, we had to get a new one sent up -- which was half the size of the one that wasn't working. The ice machine on our floor was out of order for the entire stay, as was the soda machine. After walking around the parks for 14 hours a day the last thing I felt like doing was walking 5 miles to my room, but that's what we signed up for. I knew the resort was big. "Big" is an understatement! My kids were disappointed that there were no cute towel-characters (when I asked the front desk about that I was told that they had no one who knew how to do them). Housekeeping left something to be desired, too. We asked for clean towels (by leaving them on the floor per their request) and found our old ones re-hung in the bathroom. When we went to use our laptop both ends of the ethernet cable were broken and we couldn't get one until the next day (but we were still charged the $9.95 for the use internet usage that we couldn't use. They wouldn't waive that). The desk lamp was broken and we coulnd't get another one of those either until the following day!
The highlights were Pepper Market -- GREAT FOOD. Go there. They gave us a complimentary wheelchair for my son so we didn't have to worry about renting one. And their business office associates are very helpful (I had a FED EX package on it's way and they went out of their way to let me know it arrived).
Yep, that's about it. Please, please don't waste your money or time staying here, trust me.