The Kahala Hotel And Resort, Honolulu

This letter concerns the quality of your hotel's valet service. Would you believe we had to wait 35 minutes to get our car? They kept telling us they were getting the car; apparently they had misplaced the ticket or something, but instead of being up front about it, they kept insisting the car was on the way. Naturally, my husband was fuming by then, and the attendant had the nerve to tell him to keep his voice down. We had another engagement, so we were a half hour late for it. Please see to it that this situation does not occur again.

We had made reservations for afternoon tea and had arrived a little late for "our reservation". But not only were their people sitting throughout the area, we were told our reservation was not on their books. We had called prior to arriving to ask if that would be ok to be late. We were told to come and it should be no problem. The little twit that greeted us further upset us by informing us, she would have to remove the tea service 10 minutes after serving it, since the tea service would be over in 10 minutes. She further proceeded to ask if we would be interested in cocktails instead. At a five star hotel this sort of nonsense is unacceptable. We usually go hotel to hotel for late afternoon tea and transition into cocktails. We used to go to the kahala for afternoon tea, but because of that experience, all six of us will never set foot on that property ever again.

Who in the world are these few nattering naysayers who must be so unhappy in their lives not to absolutely LOVE this hotel?!! Amazing!! My new wife and I stayed here a while back for our honeymoon, after researching all the other available places. Wanted to be close to the activity of Waikiki Beach, but secluded as well. This is the perfect place! Close enough to Waikiki and mythical Diamond Head (my wife lost a new diamond stud earring as we climbed to the top of Diamond Head Crater--now you tell me how many people actually can say they left a diamond on Diamond Head! Is that romantic or what?) But the best part of the Hotel was the beauty of the serene dolphin lagoon. My wife loves dolphins, and it was simply magical to be so close to them whenever we wanted to see them (our room was right on the lagoon, tucked in the corner.) And the beach itself was footsteps away, very nice as well. The rooms were well-appointed, well-maintained, with all the old-school touches you'd expect from such a fine hotel. We loved the Kahala Mandarin's grand lobby, the on-site restaurants, the workout facilities, and the great running routes nearby. It just couldn't have been more perfect, and I recommend it whole-heartedly to all who consider it! The romance of our honeymoon was greatly enhanced by the terrific stay at the Kahala Mandarin Hotel, and I'll always have very fond memories of it.

I like the location and privacy. It is like staying in your own private resort. The room was immaculate and clean with wine ,crackers ,cheese and fruits upon arrival. The concierge and valet services were professional and prompt. We were treated extremely well and we are coming back...

Kahala Resort is away from the bustle of Waikiki. They have wonderful Sunday Brunch. Staff is very nice and attentive.

The Mandarin Oriental is an excellent hotel in all areas! The service is first class, and is helpful. Even the standard rooms are large (550 sq ft.) and luxuriously equipped, with nice decor, comfortable beds, and a big marble bathroom. The views from the rooms are very lovely. There are a large selection of good resturants in the hotel and all have good food. The rooms are expensive, but overall a five-star hotel!

This hotel is paradise, it is absolutely beautiful. Our room was HUGE and the view was so amazing. Service and staff were so friendly and attentive. I hope we get a chance to stay here again. We left after our stay here and went to Maui and stayed at the 4 seasons. It didn't even come close to comparing. I wanted to go back to the Madarin! I guess they spoiled us there.

My new bride and I had an absolutely wonderful stay at the Hale Koa. The location, view, staff, hotel, the grounds, pools, the Shows, and the services, were all top of the line and everyone was so willing to help. They even helped facilitate our wedding. To this day my wife and I just smile about our stay and how wonderful it truly was. I would recommend the Hale Koa to anyone and everyone.

In the past, I've stayed at the Kahala Mandarin Oriental and really enjoyed the experience. The hotel has a lovely location away from the hustle and bustle of waikiki. The beach is beautiful and it has a wonderful dolphin pond. The hotel apparently changed owners and management becomming the Kahala and this past December 2006 was my first return since the change. Needless to say, I was most disappointed with this recent experience. For one the room prices are now more expensive, but the facilities are not improved. In fact I've begun to notice that the hotel is in great need of repairs. The rooms are dirty and smelly. Also the restaurants have really gone downhill. Our favorite restaurant Cabanas no longer serves dinner. We ate lunch there but I guess they were busy because the service was awful. The burgers we ordered arrived cold. We sent them back and the replacements again arrived cold. Lunch at Hokus used to be a highlight. Now they only open for dinner and sunday brunch. The menu has been cut down and just not as appealing as in the past. Plumeria Beach house used to have a wonderful buffet, however they only offer it on select nights of the week. The service has also taken a turn for the worst. While there are some shining stars that i remember from the Mandarin days, for the most part the staff seem uninspired and unhappy. Is the new owner/management treating them right? Service is slow and inattentive. Some staff members, particularly waitstaff actually seem inexperienced, as if they were hastily plucked from fast casual restaurants to replace more professional individuals who have left for the competition. They lack the passion for their jobs and as a result we the guests are not being adequately taken care of. while i understand that change for the better takes time, I will NOT be returning to this resort in the near future. It is not worth my money anymore. I will stay at the Halekulani next time.

This magnificent hotel is tucked away in a far corner of a beach street, between Diamond Head and KoKo Head. From the valets at the front to the service staff inside, smiles and interest are exhuded from all. The beach is well maintained with perfect "no wave" water for the little ones. That's in addition to the turtle bottomed kiddie pool. Swim with the dolphins, observe gorgeous fish, dine in the various restaurants-all top notch. We especially love the Sunday Buffet Brunch. It features a gorgeous array of fresh fish, including lobster, crabs and shrimp. Many other delicasies are included in addition to an entree. Gourmet gluttony at its' best! Cocktails and entertainment at the lounge or just a walk on the beach-it has everything any age guest could desire.