Hotel Cervantes is located on a quiet street, two miles from Champs Elysees, and approximately 20 miles from Paris Charles de Gaulle Airport. This location is also 500 meters from Parc Monceau, two miles from Moulin Rouge, and three miles from Sacre Coeur Basilica. Hotel amenities include the garden ... More
Property information by Travelocity
Hotel Cervantes is located on a quiet street, two miles from Champs Elysees, and approximately 20 miles from Paris Charles de Gaulle Airport. This location is also 500 meters from Parc Monceau, two miles from Moulin Rouge, and three miles from Sacre Coeur Basilica. Hotel amenities include the garden courtyard, buffet breakfast, 24-hour room service, and lounge-bar with WiFi corner. The hotel also offers valet laundry service, currency exchange, and an international staff at the 24-hour front desk. All 52 rooms feature free and unlimited Internet WIFI, safes, minibars, air-conditioning, magnetic keys, complimentary tea and coffee amenity trays, private bathrooms with bathtubs or showers, hairdryers, magnifying mirrors, and WCs, and LCD flat-screen TVs with incorporated DVD players and over 30 TV satellite channels and eight languages. The hotel is 100% non smocker.
-Air Condition extremely loud, do not work and creaks even while not powered on.
-Bathroom extremely small, about the size of a chair cannot turn around and only half a shower door.
-toilet in room 67 emits smell from downstairs or the pipe
-pillows on 6th floor have lumps
-bed in room 68 has a sunken middle and unsteady.
-the windows open to a slate wall
-when asked for a room change was informed there is no solution, when asked if I may get a refund for the future two nights, and book another hotel down the block, I was told there was no room to move me, and they cannot refund my reservation, and that no one has ever complained. Is it not reasonable that if a hotel cannot accommodate a guest in two sleepless night they allow them a refund for future nights, so the guest can make future arrangements with a different hotel if this one is sub par? Is it hospitality for a hotel to not have management on site and offers no contact information for solutions?
There are better hotels just down the block with similar pricing, clean and not closet sized where it is difficult to turn around, or one that inspires its guests to write this review at 4am due to lack of being able to sleep from the noise. I pity whoever ends up in room 69.
The hotel was updated, stylish and comfortable. The front desk staff spoke fluent English and were very courtious and helpful. The rooms were exremely comfortable and spotlessly clean. Breakfast was fresh and tastey!
We booked the hotel on the internet, and having never been to Paris, had no idea what to expect. We wanted to be within walking distance to Champs d'elyses; unfortunately it was an extremely long walk and we had to take a cab on our return trip. Also, the cabbies did not seem familiar with the location. That was about the only negative aspect of our stay.
The hotel was comfortable, updated and very attractive. It was spotlessly clean. The front desk was always manned and the staff was extremely helpful (all spoke English fluently). Also, they were very friendly towards Americans, which we had been warned by others from the USA would probably not be the case.
We thought we had booked for a King bed, but found a double in the room; when we realized late in the day that this would not work for us, we requested a roll-away. The owner of the hotel offered us a second room at no extra cost! Wow, talk about value!
The breakfast was tasty and fresh. The atmosphere was charming, well lit, and well staffed.
I would definitely stay there again. I highly recommend it.
I stayed at the Cervantes on my first trip to Europe, and this cozy little hotel exceeded every expectation I had. I expected, based on anecdotes from others, a tiny, dingy room with no bathroom and a rude staff. Instead, our group of 3 was pleasantly surprised when we were greeted by name upon entering. Furthermore, we were escorted to 2 room and asked to select which we preferred (both were equally well appointed, but one had 3 twin beds and the other had a queen and a twin).
True enough, the room was small. The bathroom was small, with little shelf space (other than the top of the toilet) to place toiletries and makeup. And there were no drawers or shelves to put clothes away. There was simply a small closet with a few hangers and deep shelves that our carry-on luggage fit on. We often had to climb over each other when we were attempting to get ready in the morning (difficult with 3 women scrambling to use the bathroom first). There was no view to speak of, other than a brick wall from the neighboring building. Another issue was the wake-up call service; on most mornings, the call was 10-20 minutes late. Not a problem on an easy-going vacation, but if punctuality is important to you, make sure you bring a travel alarm clock.
However, what it lacks in size (and punctuality) it more than makes up for in charm. The bathroom was spotless (cleaner than most bathrooms in American hotels) and the beds were extremely comfortable.
And the breakfast experience each morning was a true pleasure. The food was simple, usually cereals, sliced ham, baguettes, coffee, hot chocolate, juice, and the best croissants I have ever tasted (ordered from a nearby bakery). The food, however, is extremely fresh and very filling. Although they do not all speak English, the servers are very friendly, even conversational (despite the language barrier).
The rest of the staff was extremely helpful, as well. They are familiar with the easiest routes to take to all of the tourist attractions, can suggest nearby places to eat, and are willing to answer nearly any question. Most importantly, the entire staff at the front desk speaks English.
The lobby, reception area, bar, and terrace are all decorated quite nicely, giving the hotel a more luxurious look than I expected. It is a tad difficult to find initially, since Paris's streets do not run in a simple grid pattern. However, once you spot the nearest Metro stop just 1 block away ("Rome"), it's easy to travel between the sites and the hotel.
A word of warning: be careful of making phone calls. Unlike most hotels in the U.S., local calls are NOT free and you will be charged for any phone call you make.
However, all in all, I was quite pleased with the hotel and enjoyed the superior accomodations.
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