Philadelphia Airport Marriott, Philadelphia

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My flight was cancelled and I needed a place to stay overnight. The hotel is conveniently located within terminal B. The room price I was qouted was $329 for an over night stay. While I felt this was overpriced, I realized the hotel has stranded travlers at a disadvantage and takes advantage of that. While the staff was very helpful, the room was a disapointment. I took a room. When in the room, I saw that a previous guest's hair barrette was on the floor against the wall (so much for a thourough cleaning for the next guest!) later, I went to make coffee in the room...there was only one paper cup and no cream (so much for decaf tonight and regular coffee tomorrow) yes I could rinse the paper cup and reuse, but keep in mind...I am spending $329 and the hotel can not ensure that simple amenities are restocked? I was then planning to order breakfast room service and was preparing to complete the room service breakfast menu to hang outside the door, except....it appears that the staff left a used breakfast menu! Yes, for $329 I was left a breakfast menu with items already selected ( and presumably received) by the previous guest. I passed on ordering anything, went to bed ( hoping there was nothing else sub par to discover ( the floor was not cleaned properly ( or why else was the barrett there) but surely the sheets were changed, right? I have to say that, after the used breakfast menu, I was not so sure. I ralize that I was not in a position to do anything else. But going forward, I seriously doubt that I would consider staying at a Marriott in the future. For $329, I expect better attention to detail and quality.

I was in my room on the 4th floor for 30 minutes when I realized that there was something crawling on my back. It was a bed bug. I left the room with hope that there is nothing on my stuff. Watch out, travelling brings another problem!! Bed bug on top on this bad economy!

Don't stay here, the staff is lacking experience, and clearly untrained, and unprofessional.

From the moment we arrived until the moment we left the facility, our experience was every bit of what we expected--- Top Shelf The pillows were the best I have ever put my head on. Staff were hospitable and the room was up to date and immaculate.

My flight was delayed on my way back home to NC. The representative provided me with a beautiful room a few floors down from The Pent. King size bed...white plush linen...beautiful crystal chandeliers. The customer service was great...wine at my doorstep..timely PHL Aiport transprotation. Awesome hotel...I will definitely go back!

It is a Marriot, so I am expecting a "very nice" hotel. But, this one (Marriot at Philadelphia International Airport), the facility and the service are both "so so" only. It is still a nice place, compare with cheap motels. But compare with the other marriot/Hilton/Holiday Inn, this place need some improvement, both in the facility (for example, signs are not that clear) and service (for example, I am expecting a smiling face at the front desk).

We stayed at this hotel the night of our wedding because our flight was taking off for our honeymoon early the next morning. The rooms were very nice & comfortable. We ordered room service and the food was very good and came quickly.

I liked the service and hospitality of the staff.The quality and comfort of my room.