Golden Parnassus Resort & Spa Adults Only All-Inclusive, Zona Hotelera

The customer service at Golden Parnassus is better than I have received anywhere in my life. I am 45, my boyfriend is 51 and yes, the younger crowd is most def the 'in' crowd; however, we always felt welcome and were never made to feel too old to join the party. When they have pool parties, the entertainment staff (and their loud speakers) retire at midnight. Same if it's a bar party. The way I see it, if you can't handle a party that ends at midnight, maybe you should go to a retirement resort?? The staff would bring us what we needed before we even realized we needed it! Seriously, I left my salad fork in my salad plate, then my dinner fork was left on my appetizer plate...then here comes the waiter bringing me a fork and I was like, WOW - I didn't even realize my forks were gone! LOL Now, about the drinks... very few choices, wine you get white or red table wine, those are your only 2 choices. Soda - few choices (no Dr. Pepper!!!) and the drinks are a little weak, but they will add more liquor if you ask. The Spa prices are way too high. The food was pretty good, the pico and fruit were very fresh and if the buffet doesn't have what you want, they will make it for you. Again, the service was amazing! Everywhere you look, someone was cleaning something. It was VERY clean. Overall, Golden Parnassus wasn't perfect (again, no Dr. Pepper!), but it was definitely customer service oriented and very, very clean. And the beach was, of course, WOW! OH YEAH - pay the few extra bucks for the Club room - you get some extra perks that make it VERY worth the little bit extra money.

My wife and I needed a get away from the long Chicago Winter. Our travel agent sent us to the Golden and from the moment we arrived to the moment we left it was Golden. When we arrived we were taken to the lobby bar area and given seats at a table and the clerks came and checked us in while we had welcoming drinks. She explained everything and answered all of our questions. We arrived prior to check in time so our room was not ready so we went to lunch in the buffet. The waiters could not wait to take care of us. After being seated they brought drinks as we served our selves and as we finished they took our plates and escorted us back to the table. It became a game at breakfast to see if we could make it back to the table without them. We made it once. After lunch we toured the grounds and checked the place out. When it started to rain (the only rain that week) we took shelter at the Tiki bar overlooking the beach. Foncie, the bar tender, and two other couples welcomed us and made us feel right at home. When the rain stopped we went back to the clerk and where taken to our room with a balcony overlooking the property and the ocean. It was roomy and comfortable and cleaned everyday. The Tiki became our bar of choice for visiting with other guests and Jose, the night bartender, made sure a good time was had by all. The restauants where excellant and whether you went for seafood, steak, or upscale it was excellant and you could order anything you wanted. My wife wanted seafood so we went to the Pier and I had steak. EXCELLANT. I have traveled on business most of my life in the U.S., Europe, and the Orient and stayed in some great hotels. I never felt more comfortable or been treated better by any staff anywhere. We had a fantastic time and will be going back to the Golden and will be bringing friends with us. I have read the reviews posted and have been asking myself and my wife what these people are talking about. We met people of all ages from young twenties to the seventies many of them were returning for a 10th 11th time. The afternoon, night parties never stopped unless you wanted them to and went back to your room. Jose saw to that fact. If you go and have a bad time it is only because you wanted to have a bad time.

I like this Hotel very clean and I love the fact that you can have 24/7 room service. When i ordered room service they were at my door no more then 30 mins with our food. I love the maid, She made sure that our room was cleaned by 12pm. My boyfriend and I would leave early in the morning to do our activities and come back to a clean room. The only thing I can say i disliked would be the drinks, they were weak. you had to tell them to put more liquor. I loved all the restuarants but the Sumo. I am a sushi eater and the sushi from this place was wack. It look like they took a spoon of rice and put a piece of fish or shrimp right on top. Funny thing is the other restaurant called Paradise had sushi and it was great. i think Sumo should take lessons on how to make sushi from Paradise LOL. Overrall I like it. I wouldnt go back because I like to experience different hotels. But I would definetly recommend my friends to go.

I can't believe this place has such good ratings. Have any of the people who scored this place above a "2" ever stayed in a true 4 or 5-star resort. The pictures on their web site are nothing like what the place looks like now. The pics must be really old. I saw a roach the size of my fist, paint peeling off the walls and my god the desk staff were horrible. Rude does not begin to describe their customer service skills. I dont' think I would stay at this dump again if they offered me a room for free. I wasted 10 days of vacation. Note to housekeeping - have you ever heard of fabric softener. The towels were so bad I might have been better off drying off with tree bark. Having stayed in a true 5-star in Cancun, this place just does not measure up. Take my word for it, spend the few bucks more for a real vacation.

This was our second time at the Golden Parnassus, as last year we traveled with friends and reserved our rooms well in advance. However upon our arrival (with our friends already receiving their room) we were asked to stay at another hotel a few miles down the beach because the Golden Parnassus overbooked (this should have been our first clue). To make a long story short, the hotel offered to pay (only after I complained) for a weeks stay (excluding flight) for a return trip in 2007/2008. So we decided to give the Golden Parnassus another chance and booked our flight and returned late Dec. 2007. To make a second long story short, on our second night at the hotel, someone broke into our room while we were at dinner and stole an assortment of our items including; camera, cash, Ipod, watch, perfume, track pants (who steals track pants?), etc. Upon identifying that a theft had occurred, the front desk refused to call the police until I became visibly upset and demanded that they do so. Suffice it to say the Cancun police were ineffective (when I went to the station and made my report I did not even speak to an officer but filed it with a secretary) and the police did not arrive on to the resort to “investigate” until 2 days later. But what was even more surprising was the treatment I received from the hotel and from the general manager Mario Davila. Not only did he refuse to take responsibility for a theft that occurred in his hotel (there was no sign of break in so someone must have had a key – and we had all of our keys) but we had several screaming matches where he made me feel like the criminal. One exchange became so heated in front of his employees that his secretary came up to me a couple of days later and said that she was embarrassed by his behaviour and that she wanted to apologize on his behalf. Please note that we were not the only room to have been broken into that night – another family from Guatemala had their items stolen on the same floor and same night as us as well. A second note – the hotel blamed the theft on fellow guests (what guest would steal track pants???) to deflect blame from its own staff and/or locals in general. My wife and I spent the next 5 days of our vacation in a horrible mood; the hotel did absolutely nothing (other then to change our hotel room for safety precautions) to make our remaining stay at least bearable. Upon our return to Canada, I contacted Salvador Ornelas, owner of the Parnassus Resorts, to tell him our story and to seek compensation. As of today (4 months later), Salvador Ornelas refuses to settle any insurance claims or provide me with compensation. On top of that, and most important, I received absolutely no apologies (other then the one from the secretary) for what transpired at the Golden Parnassus from anyone at the Parnassus resorts. I find this incredible as I know if I were owner, I would bend over backwards to apologize and make things right to anyone who was wronged while being a guest and therefore in my care at my hotel. To sum up, any resort can provide a good holiday if all goes well and the sun is shining overhead, but a truly good resort is measured by their actions when things go wrong. You may think that I am a bitter man for my experience by writing this travel review, but ask yourself this, given the choice, would you really want to stay at a place that shows absolute zero commitment to you as a guest in their hotel in times of crisis? In addition, while I love Mexico, it is a pity that it is being so poorly represented by the above individuals. Unfortunately, my next trip will be elsewhere.

we spent our holiday from jan 13 to jan 27/08. Reception had incompetent people or should i say they didn't care if you were standing there waiting. They did not acknowledge you. The noise was incredible at pool or in lobby.towels were often not in the room by 5 p.m. Bathroom fixtures hanging from ceiling dangerously and knob in bathroom not attached to door.cleaning of rooms were done in haste. bathroom mirrors not wiped, kleenex not refilled. Entertainment staff were friendly but disorganized and shows not very well done. all in all i will not go there again. i do however recommend going to see the royal cancun and get breakfast at a awesome hotel and listen to their speil. it was interesting and we joined the club real, for a steal. Good luck p.s. Bartenders were almost expecting tips or you got real bad service!!!!!!

If you are in your 20s, can sleep on the couch of animal house, and don't mind a constant loudspeaker at the pool area, this might be a good place for you. Cheap, low grade alcohol flows all day and night. The young crowd enjoyed the daily pool volley ball games with genuine team spirit. While the elderly and more obtuse of us complained about the constant noise level and asked for some quiet, those who lived to party were happily catered to. Even at night, when the rest of us were trying to sleep, the management didn't find it necessary to enforce noise levels. A set of heavy duty earplugs and sleeping medication finally helped my mother get through the night. I don't think I’d go to this resort again, but I also don't regret the trip. a week in Cancun at an all-inclusive for such a low price was a treat, especially as we were book ended by huge snowstorms and awful New England weather. The best suggestion to anyone who decides to go to the Golden Parnassus might be that you keep your expectations low and enjoy the important things--they beach and water, the weather, the fresh air and opportunity to eat fried food and drink tequilas at any hour of the day or night. Room service apparently delivers all the time. I did try to get a chocolate brownie and a decaf coffee one night, but the staff who answered the phone must have gotten the room number wrong. I waited an hour, and it never showed, but at that point, i was almost asleep and i realized i didn't want it anyway. Things go like that there. Who needs bedtime brownies anyway?

THIS RESORT DO NOT HAVE A GOOD SERVICE OUR IN ROOM DINNER WAS LATE 55 MINUTES. WAITED 30 MINUTES FOR CHECK IN,REST. SHANGRI-LA VERY COLD YOUR FREEZING EATING YOUR DINNER,SUMO VERY HOT NO AIR AND HAS SLIPPERY FLOOR. BUT OVERALL THE RESORT'S OKAY FOR PEOPLE NEVER BEEN TO A 5 STAR RESORT. AND IF YOU WANT TO TRY THIS RESORT DO NOT STAY OVER A WEEK.THE BEACH IS VERY BEAUTIFUL BUT FOR ME THIS IS NOT FOR ROMANTIC GETAWAY EVEN SAYS ADULT ONLY. I LIKE THE GREEN SALAD LETTUCE ALWAYS FRESH AND CRISP. YUP THE LOBBY NO FLOWING AIR AND ELEVATOR'S DIRTY. LAID BACK STYLE MANAGEMENT!

We were disappointed with this place. 1) Drinks were watered down 2) No water pressure in showers 3) Minature golf was a joke 4) What happened to the beach? BEACH EROSION 5) Front desk not too friendly 6) Drilling holes to put up Christmas lights at 10:00 p.m. at night 7) If you have a room near the downstairs bar- forget about sleeping 8) Food was so-so- not great 9) Not what we expected it to be WILL NOT BE BACK

I LOVE THIS HOTEL IT WAS SO NICE ME AND MY HUSBAND SECOND TIME GOING TO CANCUN 2 YEARS IN A ROW WE STAYED AT THIS HOTEL AGIAN THIS YEAR CAUSE IT WAS SO GREAT THE PEOPLE WAS SO NICE AND IT IS A PERFECT PLACE TO STAY THEY SAY IT IS A 4 STAR I SAY A 5 STAR FUN FOOD AND DRINKS UNLIMIED THEY MEAN IT 24 HOURS A DAY I WILL RETUNE NEXT YEAR AGIAN.