London Marriott Hotel County Hall, London

Looking at all of the reviews already on this hotel, not much in this will be new. Just adding to the litany of people saying the same thing. First, the views from our motel room, room 237, was AMAZING. Big Ben, Thames River, big and bold right there. Very nice! The room was clean. The room was moderate size, not bad for a London Hotel. Second, the issues with pricing were VAST. First, we paid in advance, 4 months in advace to be clear, for a deluxe river view room. One month later we asked to change one of the nights that was prepaid for, their response was it was not refundable! 3 months in advance couldnt be changed?! THEN, when we did get there, we were told that our reservation was NOT for a river view room. I showed him the internet documentation and even though it clearly showed it he said we were undercharged for a river view room! Well, to make matters worse, we had two nights reserved and paid for and a tour that left at 7:00AM. Since we couldnt check into a new room until after noon and since we needed to have the room for two nights to leave our suitcases in we were kind of hard lined into staying two nights in a river view room, charged 30 pounds the first night for river view and 60 pounds the second night! They charge double for subsequent nights in river view!!! I heard every front desk person I saw trying to upgrade or charge more than what was negotiated or reserved from every customer I saw come in, (about 8 over course of 2 days.) Seems to me upgrade is part of the game but here it is forced upgrade. The things we liked were the executive room, had a few nice things but it was not as nice as the Comfort Inn in Kings Cross' morning breakfast! How can a 2/3 star Comfort Inn beat out a 5 star Marriot?! It shouldnt be able to. The pool is nice, but it is definitely not much more than a "lap pool", 3 lanes. Weight room is nice. The building itself is historic, and the list of people who have walked the halls of this building is long and very distinguished...however, the commmercialism and lack of professionalism really has degraded what could be a magnificent hotel.

We stayed at the Marriott for a couple of days mid October, it was a present from my daughter and son-in-law. To be honest the hotel is beautiful, the rooms are very spacious and the bed was a bed to die for. However the staff are quite literaly untrained, they have no idea what 5 star means. They never ever communicate with each other, when a message is passed on from one member of staff to another it stops there. We had payed extra for a Thames view (which we had) and access to the Executive Suite we were charged for the drinks. We arrived in the Executive Suite on the evening, my wife proceeded to pour herself a glass of wine, when the waiter snatched the bottle out of her hand and poured out a measured glass, in front of other guests, how embarrasing. They also stuck our bill under the door at approx 3am over charging us by £200.00. we had to wait until the manageress arrived the next morning to sort it out. Because we had lost sleep over the bill being £200.00 over, we were told we could vacate the room at 3pm intsead of the normal 12 noon. at approx 14.20pm we were told we had to get out of the room now. it was hotel policy that the room be vacated by 12 noon we tried to explain but it fell on deaf ears. So we decided to give up and get out, only to find someone had been into our room and removed our luggage, which nobody seemed to know where to. Eventually we were reunited with our luggage and left with my wife in tears.

Location is good, room was very comfortable. Our problems are: 1, it's way over priced. a local phone call was $3. Our total cost of one night for a 2-double beds with river view was $600 (with 5 local calls and 3 breakfasts). We requested to cacle the breakfast of the next morning(a package we booked online)and was told "no" because of being later than 4pm. 2. Our "river view" room had a tiny window that you can have a peek on the river only when you stand up on tip tows. We normally stay at Marriott whereever we go, but will not stay here if we go back to London next time.

I picked this hotel because it has a large heated pool - great place to end the day -- But wait - kids not allowed after 7:00pm. The main reason I paid extra for this hotel (other than good location) was the pool - but my family was not allowed to use the pool; it seems the local club members do not want kids. If no kids and stuffy front desk service appeal to you; than this may be your place. FOOD -- very poor, expect cold coffee - old lettuce – poor selection – poor presentation - poor service and expensive - $26 (US) for a plain simple hamburger. This morning a asked for coffee three times over a 10 minute period before finally I asked another server – better than two days ago when the serve missed the coffee cup and hit my hand – no problem the coffee was cold. Again, the breakfast bar was out of waffles, 50/50 on waffles. ACCESS – currently the main entrance is closed – upon our arrival we were not greeted at the back door by the hotel staff but rather forced to search are way with luggage in tow to the hidden lobby. Expect to walk a distance in the hotel. This is a long hotel with one set of elevators (out of order often.) FRONT DESK – when I complained about the hotel’s pool policy, and asked why this information was not placed on the internet web site for my review prior to booking the room, I was told that a 7:00 pm NO KIDS policy was typical for a Marriott - I have stayed at about a half dozen Marriott’s over the past few years and never run into this policy. I did not like the hotel attitude. The good stuff – Yes the location is great – the cleaning staff does a great job and the rooms and beds are great. No, I would never stay here again – and I recommend that you keep searching.

We loved the location of the hotel plus the room was beautiful. Our only problem was everything was over priced. We feel like we paid to much money for the Hotel. When we go back to London we will stay at a cheaper hotel and be able to stay longer and afford to do more things.

The Marriott County Hall Hotel is amazing, a little pricey but well worth it! There are two parts to the hotel, the travelodge and the main hotel. I stayed in the main hotel with a Big Ben and London Eye view which was amazing. We have a free upgrade from an executive room to an executive suite which was even better and had a balcony overlooking the Thames. The rooms are lovely, clean and spacious. We were given complimentary water, fruit & chocolates upon our arrival. When they turn the beds down for you in the evening, they replaced our toiletries and towels. We had use of the executive lounge which was great, very relaxing and the complimentary food was nice and there was plenty of it. All the staff where very helpful and polite and went out of there way to make you feel welcome and they couldn't do enough. The hotel is really central with the tube just over the bridge so everywhere was really accessible. This was a real treat, expensive but worth it and I would go back if I can ever afford it again!

The location of the County Hall Marriott Hotel is the best! Our room had an awesome view of Big Ben and Parlament. The only thing between our room and the view was the Thames! We will definately stay here again! Everyone was extremely friendly and curitious. It was the highlight of our trip.

We stayed at this hotel in November for a long weekend with our teenage daughter. The room was large and the staff was very helpful. The breakfast buffet was good, along with freshly prepared dishes. Many of the sites were within an easy walk and the underground was close by. I would recommend it.

We had a fabulous trip! Hotel is a great location, just a quick walk to the Wesminster tube stop or a little longer walk to Waterloo. Right across the street from Parliament and next door to the London Eye and London Aquariunm. Everyone was so nice and especially welcoming to our nine month old son. The rooms are really a good size, especially for London (and SOOOO quiet). I know some people complain about the walk down the hallway to your room, but if you've ever stayed in a Vegas hotel, you've done the same walk. Didn't find it a big deal. There's a Starbucks, Loco Mensa (Italian) and Yo Sushi all about five minutes walk. The London Eye and Aquarium are also at County Hall and have their own cafes, plus there's a McDonald's if you get desperate. Staff was very friendly. Room was very clean. The crib supplied for our son was a Pack N Play type, looked brand new and worked wonderfully! The beds could be softer and their room service menu could be larger, but the overall experience was great! Oh! Our package came with breakfast each morning which we could eat in the restaurant or order through room service. It was fantastic and we enjoyed it each morning! We even loaded up the stroller and walked from the hotel all the way down Whitehall Street to Trafalgar Square one day. It was a beautiful day and a nice walk. Loved the hotel! Definitely will stay again.

Good hotel for Traning purposes and nice faciities, certainly worth for a stay. Food buffet was perfect. Would like to visit there again for above purposes.