Mercure Paris Champs Elysees, Paris

Upon our arrival we were waiting in the reception area along with other couples for our room. We had booked a superior non - smoking room. And were shuffled into the first room available. I told them the bed is wrong and the room smelled like smoke. The clerk using her favorite phrase "NO Worries", showed us a smaller room and told us we would have to pay the superior rate. After demanding our room we booked or the standard rate for the standard room we were getting she agreed. But not before she spoke rudely about us to her coworkers in French. She kept trying to pawn off the smoke room while lying to clients faces that it was in fact non smoking, despite the ash tray that was there! The hotel claims to be staffed 24 hours upon returning to our room several late nights we discovered the lobby dark with no staff. The clerk was sleeping in back! Upon our last day they proceeded to talk about us in French because we asked if she could call a cab. Most hotels kindly handle various concierge services such as cab calling. She obviously thinks that is above and beyond her job! I hated the staff they ruined our check in and check out. Find any other hotel but this one.