4 Star Resort With 2 Star Service
The Lodge at Chaa Creek is a beautiful resort, very private and exclusive. Our villa was absolutely lovely; screened windows, thatched roof, inside/outside showers, porch with hammock…A perfect villa to relax and unwind. The resort was extremely spacious with tons to see and tons to do. We were referred here from a former employee of Chaa Creek at our last resort. Our booking was very last minute and a little bit of a hassle. Apparently, if you want to stay there you must fax forms for booking. As we were already in Belize, it was nearly impossible for us to email or fax something for booking. Finally, my husband talked with the manager in order to confirm our booking without the needed forms. Upon our arrival, everyone was friendly, almost overly friendly in some ways, like the staff were trained. It seemed really difficult to eat elsewhere off the resort since San Ignacio was a little out of the way. I did manage to schedule a last minute spa appointment and enjoyed it so much, I followed up with an entire spa day the very next day while my husband went biking and canoeing. When it came time to depart, we notified the staff we wanted to leave really early so we could visit a nearby Maya Site (about 2 hours away) before making our plane flight to San Pedro. When we went to check out, of course no staff were anywhere to be found. We had to wait one hour before we could check out thus skipping the Maya Site. I was extremely disappointed, but arriving San Pedro made it disappear. We were also charged twice for a gift shop purchase, but thankfully my husband scans the hotel charges before checkout. I wouldn’t recommend this resort just for the service aspect, I would really expect more from a 4 star resort and spa.