Crowne Plaza Niagara Falls - Fallsview, Niagara Falls

My wife and I enjoyed our stay at the Brock Plaza while on our honeymoon. The hotel staff was very polite and the hotel was clean, and not to mention the view from our room was breathtaking. I would recommend staying there to anyone. My wife and I are planning another vacation there in the near future.

We enjoyed our stay at the Crown. Great location near all the attractions. Loved the access to the indoor waterparkpark via hotel hallway-was a great idea for the kids...they loved it. The staff was extremely friendly especially the indoor waterpark staff. We will be back again.

The bell service lost my luggage and I stayed there without all my stuffs. They ruined my trip. It was terrible. They gave you $40 gift card for dinner, but you have to eat around $150 to $200 in order to claim it. I went to Marriott and Hilton before, they didn't have condition at all. It was a bad experience for me in this hotel.

The location of the hotel was convenient and they did a great job in preserving the hotel. However, my experience was an unpleasant one. I am a frequent traveler and I would have rather stayed some place else. Here is a list of problems I encountered while staying at this hotel. 1. The hotel "claimed" I made a special request for a one double bed when I wanted two queens. I ended with two doubles and getting charged $50 a night for an upgrade. 2. The pool was closed. I bought tickets to the indoor water park just to swim in the wave pool. The wave pool was shut down for 2 hours and by the time I got off a slide to go in, they shut it down for the rest of the night. $40 for 5 slides was not worth it and the hotel wouldn't give me a discount or money back for my inconvenience. 3. I was charged over $500 dollars in fees that I can not account for. The lady in charge of billing, Linda, says she will call you within the business day. So far, it has been 3 business days and counting, and now I have another $200 in over draft fees. I have tried several times to contact the the billing department because she is the only one to give me a detailed description of my account. These charges were not maid until an hour after I checked out so its not in the hands of the hotel leaving me with only one option and thats to talk to "Linda." 4.I booked my hotel over the phone. I was told, $370 dollars tax included for two nights, plus an additional charge of $6 a day for parking. The people I talked to over the phone, also work at the hotel. When I checked out I find parking was $18 a day and my bill came to $538. I was charged an added $200 in fees that I was unaware of. The people over the phone have completely different information than those at the front desk, but they all work in the same building! 5. Do not stay in this hotel with only a one double bed. The room is so small that I struggle to squeeze from the bed to the bathroom and I am only 5'3 weighing 115lbs. I am not a big person, and I still struggled to maneuver in this space. I would never recommend this hotel to anyone. My family, is traveling back to Niagara in the winter, and I have a list of hotels other than this one to refer them too.

I booked 2 hotel reservation for the Crowne plaza through priceline. I booked a 3 star hotel and a fallsview room however when I arrived there my room overlooked the parking lot the room was so tiny that when my husband and I where in there together it was crammed, the room had a smell and was dirty,( it was less than a 1 star hotel) when i went down to complain to the lady at the front desk, she told me she can't do anything since i booked it through priceline, this was 2:00 am, Meanwhile we were left with a room we couldn't stay in, in middle of the night exhausted, since we just traveled 8 hrs., we once again went to the front desk to complain and she was nice enough to give us a bigger room but, only for this night by then it was 5 am we went to sleep knowing we have to be up early inorder to give up the room on time. However the next morning when we woke up we found a note stating we can stay in this room for the rest of our stay. to our fortune that night there was a leak in our room, we went to complain and were told that somebody will come fix it and they'll try to move us to a different room nothing ever happened! the leak was still leaking and we stayed there till the end. when we checked out we asked them for a discount since we were uncomfortable they were very stubborn and they wouldn't give us anything. I hope you have a better experience than us

Excellent hotel, ideal location directly across from Niagara Falls and connected to Casino Niagara. We stayed when it was the Brock Plaza. Amazing charm and character in a historic hotel. Great service..doesn't get any better from everyone we came in contact with from the doorman, to front desk, to housekeeping and restaurant.

This review is a little late. In 1957 my FL grandparents, along with my 8 Y/O FL cousin, picked me up, age 11, from Philadelphia and we went to Niagara Falls. We stayed at the Brock then called the Sheraton-Brock. My cousin and I shared a room. We were enchanted by the play of colored lights across the Falls, right outside our window. My grandfather found out, the next morning, that rooms on the back side of the hotel, without the Falls view, were cheaper. This annoyed my grandparents; my grandmother said there was no need to have a view during the night, while we slept. We went on to visit friends and spent the next night in a tourist court. That night my grandfather, talking in his sleep, groaned,"Oh, that money -- Hotel Sheraton-Brock." Be sure you understand their charges, before you go.

It has the best location, but it's too old and it needs renovation, not very clean, and for the service they provide, it's price is high, in 4 star hotel at least your room should have a fridge, here didn't have.and ... I hope next time we travel there we see a 4STAR HOTEL INSTEAD OF 2.

We have just returned from staying at the Brock Plaza & i have to say i'm glad i didn't read these reviews before we went! We thought the hotel was excellent with excellent service & i don't understand when people say the rooms are small i've stayed in lots of hotels & found these rooms to be no different in size to any other. The service was 1st class & the hotel clean. I will defiantely return to the Brock Plaza.

This hotel doesn't even deserve a star. They boast of history - I say end that history as the building needs to be taken off the map. We have always stayed at the Sheraton (near the Horseshoe Falls)and have enjoyed our times there. Just this weekend we tried to stay at a "historical" place and that's what we got, amenities of the past. The rooms are small, the windows are small (vs. Sheraton's floor to ceiling) among other things. The bathroom is awful - its small, no exhaust vent, the linens are shabby, the shower floods, no exhaust vent, the hot water handle came off, the carpet floor is filthy and there was a roach which came out of the shower drain. We had reserved 2 days but only stayed a night. We complained and they offered us another room. We said no thanks and wanted to check out. They said we will be charged for 2 nights - we showed them the pictures of the faucet, flooded shower and the roach. We ended up paying for the night we stayed and fortunately we got a decent room at the Skyline. My wife shared the Brock experience with the other families we met in the indoor waterpark. Families who were staying in the Brock aired the same sentiments.