Delta Toronto Airport West, Mississauga

When we arrived at the hotel, we noticed the open parking lot we pulled into had signs stating that the lot was managed by Impark, but hotel guests should proceed to check-in and not pay at the meter. For some background, this hotel, although close to the airport, is not located in a high density urban area. The setting is suburban with every restaurant, retail store and car dealership offering plenty of free parking for their customers. Impark, Delta's parking lot operator, wanted lot users (other than hotel guests) to pay $1 CAN/hour to a max of $5 CAN/day to park while staying at the Delta. Anyway, when I checked in (around 8:30 PM), the desk attendant wasn't helping anyone else but was very slow to come over to help us. Check-in then went normal but she asked if we had a car we would be parking in the lot. We told her we did and she said they required our license plate number so we would not get a ticket or towed. So it sounded like parking was included, or at the very worst, Delta would add Impark's $5/day charge to my room. The morning I checked out I received a $27 bill from Delta for parking 3 days. Not only had they charged me which was never clearly stated by the front desk or on the signs in the lot, but they had charged me nearly 80% more than if I had paid Impark's meter myself. I explained as I checked out how unhappy I was about my charges and that I felt very misled. The lady explained she had no control over the parking costs because the lot was managed by Impark, not the Delta, and she could not do anything to adjust the charges. I asked her why I wasn't charged the maximum $5 per day and she explained if I wanted that rate, I had to feed the meter every night at 3 AM. Guests did not have that inconvenience but their rate was $9.17/day and this was all explained clearly when I checked-in. I continued to press firmly explaining I would post my review of the hotel on Yahoo and other review boards and I would not be happy if I was charged more than $5/day. She then suddenly had the power, she previously claimed she did not have, to waive one day of parking ($18 and change balance), but she could not do anymore. I ended up accepting her offer, but I am NOT happy and will not stay at this Delta again. There are plenty of great hotels of this or better quality located around the airport. Find a place that is honest and is not willing to let a guest leave unhappy. Lastly, I mentioned in the title the hotel was understaffed. I noticed the same lady that checked us in fourteen hours earlier still working the front desk the next day. When their was a line at the front desk, no one else was able to help out to reduce the waiting time. Other notes: Fitness Room: 2 modern treadmills and 2 older treadmills. One of the older treadmill's incline feature was broken. On a positive note, fresh apples and oranges are provided with cold dry towels (towels reside in a refrigerator) for your workout. Breakfast: Continental breakfast is amazingly expensive - $12 CAN! Omelets and most other items were also $12-$14. Patio: Very, very nice. Beautifully landscaped, green and open. After our 10 mile run we sat outside at a table with an umbrella and soaked up the cool breeze and fresh air. I haven't been to many hotels with this nice of a courtyard. Internet and Local Calls: In room wired Internet is $10.95/day. Free wireless in the lobby. Local and 800 calls were charged at $1.50/call at a max of 99 min if I recall correctly. Charges like these really made me feel nickel and dimed.