Capital Hill Hotel and Suites, Ottawa

Stayed at the capital hill hotel 04/16/07 for a night for $99 and was very satisfied. All the other hotels downtown wanted $140-250. This hotel is located right in the downtown core and it's close to everything we needed (parliment hill 5min walk, elgin street 1min, the byward market 10minwalk..). Staff was very friendly, parked the car for us for free. Beds were very comfortable. Did not get to try out the restaurant. If your coming to Ottawa and need a place to stay downtown that doesn't cost an arm and a leg stay here. A nice bonus is they have a free internet business center with 2 computers and free wireless.

This is the worst hotel, if you want to call it that, that I have ever been to. The bed in the room we were given was unbelievably lopsidded. It was obvious as soon as we walked in. So we requested to change rooms. In the second room we were given, there were only 2 towels in a room that was booked for 4 people. We called down to the front desk to request some more and we were told that they ran out of towels and that they would bring us some the next day - Not what you wanna hear after a long day of travelling. This is especially ridiculous since it was a Sunday night and the hotel was empty. A while later someone showed up in our room and handed us 2 facecloth...not what we requested, and they had the nerve to say "These are the last 2 clean facecloths...we got them from another room." We were very insulted at this point. To top the night off, at midnight we had a plumber in the room trying to fix the toilet. This was very aggravating since we were there on vacation and planned on getting up early the next morning.I will never recommend this hotel to anyone. We changed hotels the second night. We went to the Travelodge just up the street from the capital hill. At the travelodge we recieved exellent service. It's a small hotel with very friendly staff and FREE parking.

If you are driving a car and staying at this hotel, I suggest making other reservations. They have what they refer to as valet parking available, and you MUST leave your keys with the front desk. Our car was heavily damaged by the valet. He admitted it. When we went to the front desk to report a problem, they were helpful enough ("Oh yes sir, we have insurance. Oh yes sir, we will help file the claim"), but on day of checkout when we asked for the final information, they outright refused to give it to us and the manager told us that they would not pursue the matter and deny any liability. We were suck with their accident! Also, when we checked in, we used our Visa card to secure the room. It was denied because we were out of country and a hold was placed on it. It was late Sunday afternoon. The hotel staff would not help us at all to try to contact Visa. They would not even look up the number for us nor let us use their telephone. Then they demanded cash for us to stay the night. We did not have Canadian, just US and they conviently offered to exchange it for Canadian at an exaggerated rate of exchange. The staff is not friendly, helpful or honest. Just so you know.

Albert Street garage entrance may be closed without notice and you may have to use the other entrance in the one-way street at the back of the hotel. Since the hotel has very limited parking space and therefore parking entrances, ramps to upper deck and turning areas are used as parking space or double-parked. You may have to wait up to 10 minutes for hotel staff to remove blocked cars and you need to be very careful to drive your car in and out of the garage.