Worst Hotel Experience Ever
By A Yahoo! Contributor, 08/16/07
Manager needs to talk a class on Customer Service. We had a late check in and had been in contact with the hotel that we were in route and that the room was held with a credit card guarantee. Upon check-in the room couldn’t be opened by my husband or the night manager with two keys and we we’re turned away at 1:45 a.m. told that the rest of the hotel was booked. Two rooms were still on hold for other people but we were turned away with our 1 year old and 5 year old to find new lodging in a small town. The night clerk called a hole in the wall hotel that we paid too much money for and ended up sleeping with our clothes on.
