My attempt at being as fair as possible...
I'll attempt to explain my entire experience without being bias. First, this hotel is not the easiest to find. I checked in at 1am after driving around with bad directions from the lady at the front desk. Once I checked in, the room I initially had was supposed to be non-smoking, but it was obvious that the previous renters disengaged the smoke alarm, and lit their cigarettes. The lady at the front desk was very willing to change rooms for us, and the second room wasn't that bad. We unpacked and as I was making my way around the room, I noticed the floor under the sink was wet. Come to realize the sink leaked from the hot water pipe. In Blacksburg, hot water is a must in December, but the more we used it, the more it leaked. Well, the shower and bathroom was just renovated and was nice and clean. The TV remote was not functional except for the power and channel down buttons. The wireless internet that they claim they have was non-existent. I was able to connect for a second, and immediately disconnected. I have an MIS degree, so I have much experience in computer information systems. I attempted to call the lady at the front desk, but none of the buttons on the phone worked. As I woke the next morning, the coffee in the room was the worst I have ever had. I went to go take a shower, and found a small spider in my shower floor. (no biggie) That afternoon, we saw the cleaning lady, and asked her if she could bring us (2) extra pillows. Thankfully I spoke spanish, otherwise she wouldn't have understood a word I was saying. Check-out was simple, and the view of the mountains from the back of the hotel is gorgeous.
My reasoning behind the scores are as follows:
Service = 2 because none of the workers outside of the front desk spoke english.
Cleanliness = 1 because the floor leaked.
Location = 1 b/c it was very hard to find.
Value = 1 b/c it was only $15 less than the other hotels, but had major flaws.
Honestly, I would not return to that hotel. I paid $66/night, and wish I made reservations at some of the other more expensive hotels. BUYER BEWARE... YOU GET WHAT YOU PAY FOR AT THIS PLACE.