Help needed with customer service
By A Yahoo! Contributor, 09/23/06
The rooms are ancient, and poorly kept. I got a non-smoking room that smelt like smoke. There was hair all over the sink. The maid forgot to give me towels. The worst part, of course, was the service at the front desk. It was fine at check-in, but at check-out, a price discepancy lead to a front desk clerk actually yelling at me when I asked for a phone number to complain about the derogatory tone I was spoken to, BY A MANAGER!!! If you can afford it, avoid Econo Lodge. Not until these people get some additional training in customer service.